Capital Automotive Group ยท 2 days ago
Business Development Representative (BDR) - Service Dept
Shallotte, NC, 28470, US
Full-time
Onsite
New Grad, Entry LevelCapital Chevrolet of Shallotte is looking for a proactive, customer-first BDC Service Representative to join our growing service department. This role serves as a key connection point between customers and service departments, ensuring smooth and positive interactions throughout the service process.
AutomotiveSales
Responsibilities
Responding promptly to inbound service inquiries via phone, email, text, and online platforms
Gathering customer information and understanding service needs or concerns
Scheduling service appointments based on customer availability and service department capacity
Coordinating closely with service advisors and technicians to maximize efficiency
Confirming and reminding customers of upcoming service appointments
Following established BDC processes and best practices
Delivering a consistently positive and professional customer experience
Supporting additional duties as assigned
Qualification
Required
Customer service experience (automotive or BDC experience is a plus, but not required)
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Problem-solving mindset with a focus on customer satisfaction
Comfort using CRM systems and service-related software
Ability to multitask and thrive in a fast-paced environment
High level of integrity, professionalism, and accountability
Ability to pass pre-employment background screening
Benefits
Competitive pay
Health insurance
Paid time off (PTO)
401(k) with company participation
Career growth opportunities within a large, family-owned organization
Company
Capital Automotive Group
Capital Automotive Group is an automotive sales and service provider.
Founded in 1974
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase