Apply on Employer Site

Northwestern Memorial Hospital · 1 day ago

Operations Analyst-System Perioperative Admin Team Full-time Days

Chicago, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Northwestern Memorial Hospital is committed to delivering world-class care, and they are seeking an Operations Analyst to serve as the primary analytic resource for patient care. The role involves collaborating with clinical and operational managers to monitor and analyze financial, quality, and operational metrics, as well as preparing and disseminating reports critical to the organization’s operations.

Health Care

Responsibilities

Understand the financial, quality and operational environment at NM

Possess an ability to collect, organize and report on data as it pertains to the business and data processes at NM and the operational characteristics of the various departments

Exemplifies the effective use of information and systems to report on and improve patient care

Serve as the primary point person for any Perioperative Services data needs

Individual will be responsible for reviewing requests and identifying appropriate path for delivering results

Pull and create monthly operations and performance reports as requested by stakeholders

Support the development of new dashboards, creating appropriate data visualizations that meet the needs of the stakeholder

Identify opportunities for continued improvements to data resources available for operational leaders

Complete ongoing maintenance of surgical scheduling infrastructure at assigned sites

Obtain, analyze and interpret financial, quality and operational data from multiple internal and external data sources

Maintain accurate, up to date analytical documentation and operational dashboards

Prepare ad hoc reports for management to understand financial, quality and operational issues

Work collaboratively with other departments in the hospital to assist directors and managers in budgeting, variance analysis, achieving budget targets, and setting budget targets

Participate in the monthly budget variance reporting processes

Support during budget preparation and review

Seek new, innovative methods to continuously improve reporting processes and workflow

Identify, develop and assist in the implementation of key metrics to measure process performance and opportunity

Provide quality control – ensure 100% accuracy and integrity of all data elements that are reported and distributed

Demonstrate understanding of multiple system interfaces and workflow

Identify sources of truth related to data management

Communicates clearly, responsively, and purposely with peers, managers and directors (collectively: “customers”) and other stakeholders

Focuses on team success and promotes collaborative efforts with others

Able to adapt quickly to rapid change and multiple priorities from multiple stakeholders

Excellent organization and time management skills

Respond thoroughly and promptly to customer needs

Follow through with customers to closure

Highly developed interpersonal skills are required to create behavioral changes in customers

Utilizes talents, skills, and knowledge in all assignments for the purpose of delivering excellent customer service

Guides preparation and delivery of information by seeking a thorough understanding of the department’s mission, goals, and values

Provide departmental and end user support related to reports and systems used within the department including:

Train and develop staff related to reports, systems and interpretation of data

Prepares time estimates for project activities and develops project schedules, monitors performance and reports progress toward those milestones

Analyzes information to ensure greater integration of functions within the organization

Assists in the development of dashboards, budgets and timelines; consistent delivery and performance within established performance parameters

Maintaining required regular customer communications and reporting, keeping abreast of developments in patient care areas and tracking all analytical requests

Leads the effort to identify and resolve data issues with end users

Manages one low to medium risk projects at a time

Creative problem solving under the constraints of overarching management goals