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IntrepidGS · 1 day ago

Customer Service Scheduler

Melbourne, FL

Full-time

Onsite

Entry Level

1+ years exp

IntrepidGS is a leading provider of global-scale logistics and facilities management services. They are seeking a Customer Service Scheduler responsible for coordinating and managing customer service appointments and work orders to ensure high customer satisfaction.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Schedule, coordinate, and track customer service appointments, work orders, and service requests

Serve as the primary point of contact for customers regarding scheduling inquiries, changes, and updates

Maintain accurate scheduling records and documentation in designated systems and databases

Communicate daily schedules, changes, and priorities to service personnel and supervisors

Monitor workload and adjust schedules to accommodate urgent requests, operational changes, or mission requirements

Ensure compliance with base policies, security procedures, and contractual requirements

Provide professional customer service while resolving scheduling conflicts and addressing customer concerns

Generate reports related to service schedules, productivity, and customer service metrics as required

Coordinate with multiple departments to ensure timely and efficient service delivery

Support continuous improvement efforts by identifying scheduling inefficiencies and recommending solutions

Qualification

Customer serviceSchedulingAdministrative supportReport generationCommunicationProblem-solving

Required

High school diploma or equivalent required

Minimum of 1–2 years of experience in customer service, scheduling, dispatching, or administrative support

Must possess a valid U.S. Driver's License

Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY

Able to obtain and maintain a valid Residency Visa for Qatar

Must be able to work in extreme environmental conditions including dust and high temperatures

Must be able to endure long hours, exposure to weather and hazardous conditions

Must have and maintain a DoD Secret Clearance