Inbound Call Center Representative jobs in United States
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IronMountain Solutions ยท 1 day ago

Inbound Call Center Representative

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$16/hr - $16/hr
date3+ years exp

Iron Mountain Solutions is seeking a motivated Inbound Call Center Representative to join their team. The role involves managing incoming calls and online tips, gathering and documenting information related to alleged criminal activity, and providing professional customer service.

GovernmentMechanical EngineeringSecuritySoftware
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Answer and manage incoming calls and online tips from the public
Gather, clarify, and document information related to alleged criminal or suspicious activity
Review and assess tips to determine relevance and appropriate action
Conduct basic research using government, law enforcement, and open-source systems
Accurately document calls, tips, and findings in government systems
Prepare and route reports to the appropriate field offices or agencies
Escalate urgent or actionable information to designated personnel as needed
Follow established procedures, policies, and data privacy requirements
Provide professional, courteous customer service

Qualification

Call center experienceAnalytical skillsProblem-solving skillsTelephony systemsCRM/ticketing toolsMicrosoft OfficeCustomer service orientationMultitasking skillsAttention to detailVerbal communicationWritten communicationActive listeningOrganizational skills

Required

3+ years of experience in a call center
Associate's degree required
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Experience supporting or training new customer service representatives
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Company

IronMountain Solutions

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IronMountain Solutions is a a DOD/U.S. Government engineering support contract company.
dateFounded in 2007
location
Huntsville, Alabama, USA
people-size201-500 employees
web-link
https://www.ironmountainsolutions.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Rich Flatau
Intl Analyst, Commander's Action Grp, Army Rapid Capabilities & Critical Technologies Office (RCCTO)
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Company data provided by crunchbase