Wells Fargo · 1 week ago
Senior Conversational AI Implementor - Dialogflow CX
IRVING, TX
Full-time
Hybrid
Mid, Senior Level
$139K/yr - $239K/yr
4+ years expWells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This role involves building conversational experiences for the Wells Fargo Voice Self-Service platform using advanced AI techniques, including Google Dialogflow CX.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Develop and configure conversational flows in Dialogflow CX
Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences
Integrate Dialogflow CX with backend systems and APIs
Conduct testing and QA for conversational experiences
Monitor and optimize Conversational AI agent's performance using analytics and feedback
Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
Understand the strategy to recommend solutions on solving business challenges
Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
Decision key issues which may arise during development or implementation
Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Qualification
Required
4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
Proven use cases that include the creation of self-service voice flows including complex product and customer needs
Experience working with Dialogflow CX
Experience in building new solutions or transforming existing contact centers to new technologies
Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-18
2026-01-17
Company data provided by crunchbase