Unemployment Insurance Representative jobs in United States
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Equifax · 1 day ago

Unemployment Insurance Representative

positionUSA-OH-Columbus-Mill Run Drive
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Equifax is where you can power your possible. The Unemployment Insurance Representative role involves contacting clients to review unemployment cases, documenting conversations, analyzing unemployment laws, and providing excellent customer service.

AnalyticsConsultingDatabase
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H1B Sponsor Likelynote

Responsibilities

Provide excellent customer service by establishing a rapport with clients and the state agencies
Receive and prioritize claims, questionnaires, determinations and other unemployment related data
Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response
Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents
Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures
Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information

Qualification

Unemployment Insurance knowledgeCustomer serviceOffice experienceMicrosoft Office proficiencyOrganization skills

Required

Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience
1 year office experience

Preferred

Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
Proficiency with Google or Microsoft Office PC applications including Word, Excel, and Outlook

Benefits

Comprehensive compensation and healthcare packages
401k matching
Paid time off
Organizational growth potential through our online learning platform with guided career tracks

Company

Equifax

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Equifax is a data, analytics, and technology company for automotive, healthcare, and insurance industries.
dateFounded in 1899
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
http://www.equifax.com

H1B Sponsorship

Equifax has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (236)
2024 (296)
2023 (209)
2022 (301)
2021 (213)
2020 (179)

Funding

Current Stage
Public Company
Total Funding
$1M
2009-09-04Post Ipo Equity· $1M
1971-05-11IPO

Leadership Team

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John Gamble
Corporate Vice President, Chief Financial Officer
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Trevor Burns
SVP Corporate Investor Relations
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Recent News

Investing.com
Credit bureau stocks tumble as FHFA chief criticizes pricing practices
2026-01-06
Crowdfund Insider
Equifax Secures Additional Patents, Focused Mainly on Cloud based AI Solutions
2025-12-20
MarketScreener
Equifax Secures 27 Patents, Advancing its AI Strategy
2025-12-18
Company data provided by crunchbase