The Carlisle Group (TCG) · 3 days ago
CHIEF REVENUE OFFICER - HEAD OF FIELD OPERATIONS
Mechanicsburg, PA
Full-time
Hybrid
Director/Executive
10+ years expThe Carlisle Group is a leading home remodeling brand in the U.S., and they are seeking a Chief Revenue Officer to lead field operations. This role is responsible for driving revenue growth, operational excellence, and customer experience across multiple branches and regions.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Josh Clark
Responsibilities
Translate the company’s strategic vision into actionable, data-driven operational plans that accelerate revenue growth and strengthen operational excellence
Develop multi-year growth strategies, annual operating plans, and quarterly action cycles that ensure alignment across all divisions and functions
Anticipate future organizational needs based on market conditions, capacity trends, and customer insights; proactively adjust strategies to support scalable growth
Ensure Sales, Installation, Branch Operations, and support functions operate with strong alignment and shared accountability for enterprise goals
Build a culture of analytical rigor and evidence-based decision making across all operational teams
Use performance dashboards, KPIs, and predictive analytics to identify trends, drive optimization, and guide corrective actions at division, region, and branch levels
Evaluate market capacity, resource allocation, conversion rates, lead velocity, and productivity metrics to identify opportunities for top-line and bottom-line improvement
Ensure leaders understand, interpret, and act on performance data to drive consistent execution and continuous improvement
Own the Operations P&L, partnering with RVPs and VPs to build financial discipline and ensure profitability targets are met or exceeded
Collaborate with FP&A to set quarterly, semi-annual, and annual revenue and operational targets; execute structured review cadences to ensure delivery
Identify performance risks early and deploy decisive action plans to safeguard revenue, margins, and operational stability
Oversee the strategic direction, performance management, and operating rhythm of the Sales organization across all divisions
Ensure the sales engine is optimized through disciplined execution, effective lead management, balanced capacity planning, and continuous improvement of the sales process
Build scalable sales methodologies and training programs that enhance conversion, elevate customer experience, and support rapid expansion
Use customer insights, market intelligence, and sales analytics to refine strategies and increase performance across all markets
Partner with Marketing and Technology to ensure Sales teams have the tools, data, and resources necessary for predictable revenue generation
Provide strategic and operational oversight of Installation Operations to ensure timely, high-quality, compliant installation of all products
Develop standardized installation processes, quality metrics, and productivity models that scale effectively as the business grows
Implement data-driven capacity planning across installers and crews to ensure staffing and resource alignment with revenue and demand forecasts
Lead continuous improvement initiatives that reduce reworks, elevate installation quality, and enhance customer satisfaction
Collaborate with the COO to implement standardized, compliant inventory management processes that support operational efficiency and reduce risk
Partner closely Risk and Compliance teams to refine safety procedures, permitting, and compliance standards
Own the end-to-end customer journey—from sales interaction through installation completion—ensuring an industry-leading experience
Leverage customer data, satisfaction metrics, and operational feedback loops to identify friction points and implement system-wide improvements
Reinforce a customer-centric mindset across Sales, Installation, and Branch Operations, recognizing customer experience as a core driver of revenue and brand loyalty
Serve as an inspirational executive leader who energizes teams, sets a clear vision, and fosters a culture of high performance and accountability
Build strong leadership capability across divisions by mentoring senior leaders, strengthening leadership pipelines, and driving succession readiness
Model Company core values, champion collaborative problem solving, and cultivate a culture where leaders take proactive ownership of results
Utilize organizational development programs to elevate talent, reinforce consistent leadership behaviors, and prepare teams for future growth
Collaborate with Corporate support functions to ensure aligned execution of company-wide initiatives
Act as a unifying organizational leader who ensures strategy, communication, processes, and priorities remain aligned across all divisions and support functions
Promote operational consistency and process standardization to strengthen overall organizational efficiency and readiness for expansion
Qualification
Required
Bachelor's degree required
10+ years of experience leading a geographically diverse team (multi-unit) to hit metrics and KPIs
10+ years of experience in B2C, customer-facing environments
10+ years of experience in a leadership role managing other leaders in a multi-unit environment exceeding $750M+ in annual sales
10+ years of P&L management experience
Relentless focus on customer service
Demonstrated ability to develop and scale sales processes capable of exceeding $1B+ in annual net sales
Ability to travel 50–75%, unless based at the Mechanicsburg, PA headquarters
Proficient in data-driven decision-making with the ability to interpret analytics to overcome obstacles
Expertise in CRM systems and customer service platforms
Ability to organize and analyze data to drive results through metrics and KPIs
Exceptional verbal and written communication skills
Must have a valid smart phone or smart device to log in to company required systems using two-factor authentication
Company
The Carlisle Group (TCG)
The Carlisle Group (TCG) is a leading international Executive Search and Recruitment firm with nearly 30 years of expertise in talent acquisition and leadership consulting.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Bert Wendeln
Owner/CEO
Company data provided by crunchbase