Ultimate Staffing ยท 1 day ago
Payment Specialist
Ultimate Staffing is hiring a Payment Specialist to work onsite in Irvine. The role involves making high-volume outbound calls to resolve past-due accounts and offering payment plans to customers who are delinquent.
Responsibilities
Make high-volume outbound calls to resolve past-due accounts
Offer payment plans and negotiate settlements
Perform skip tracing using tools like People.com
Track activity and meet monthly KPI metrics
Assist with reporting and data collection
Train new team members as needed
Qualification
Required
6 months- 1 + years of experience
Experience in skip tracing, entry level sales, or entry level collections
Ability to type 60 WPM
Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures could be helpful
Comfortable working with performance metrics
Proficient in MS Office, especially Excel
Assertive, resilient, and goal-oriented
Quick learner-on the phones by Day 4 after one-on-one training