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South Shore Health · 1 day ago

Ambulatory Practice Coordinator I

Kingston, MA

Full-time

Onsite

Entry Level

$19.09/hr - $25.69/hr

1+ years exp

South Shore Health is a healthcare organization seeking an Ambulatory Practice Coordinator I to support their Internal Medicine department. The role involves managing patient appointments, providing excellent customer service, and coordinating with physicians and scheduling staff to ensure smooth operations.

Health CareHome Health CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Performs a variety of functions related to the accurate and timely processing of patient appointments, including but not limited to scheduling follow-up appointments, following established workflows, ensuring referrals are placed for outside tests and consultations; serves as the liaison between department physicians and scheduling staff and coordinates physician schedules communicating requests for schedule changes to Provider Scheduling

CUSTOMER SERVICE/CHECK –IN Greets and acknowledges all patients and visitors, both in the office and on the telephone, with professionalism and directs to appropriate services

Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation, and express interest

Proactively greets customers by name and with individualized interest

Follows through on messages to inform the entire team of issues as needed

Monitors patient flow and attendance throughout the day, frequently checking the waiting area and keeping patients informed of delays as needed

Acknowledges customer arrival at the desk promptly and courteously

Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards

Answers telephones by the third ring, using an accepted greeting and in a professional tone per the telephone etiquette standards

Checks phone messages each hour and responds to calls within the same business day

Checks Epic In basket for actionable items, prioritizing high-priority items first within the same business day

Demonstrates ability to quickly and accurately act on requests with professionalism and excellent service

Demonstrates independence, proficiency, and accuracy with processes, ensuring regulation compliance

Orients new patients to essential guidelines and expectations (Cancellation and no-show policy, MMR policy, DOT payment, waitlist expectations, etc.)

Consistently and independently detects and corrects errors in patient charts according to department standards

Actively seeks out opportunities to act as a mentor to other staff

Schedules primary care appointments efficiently, accurately, coordinated and integrated to maximize optimal utilization of resources and patient access to services

Respect patient privacy and understand the impact of data accuracy on the Medical Center operations

Accurately and efficiently linking to other locations on our Epic EMR

Able to accurately and independently complete a full set of appointments, including single discipline and multiple disciplines, according to scheduling standards

Accurately cancel and reschedule all canceled appointments at the time the message was received

Communicate with all appropriate staff promptly regarding any conflicts or difficulty scheduling visits

Consistently cooperates team-wide to meet any scheduling needs

Uses creative approaches to solve scheduling difficulties and maximize optimal utilization of resources and timely access to service

Actively seeks out opportunities to act as a mentor to other staff about the scheduling process

Works independently to complete daily assignments by the end of the shift and long-term assignments by the deadline established

Efficiently manages work schedule to accomplish tasks and activities before deadline

Works independently with infrequent need for supervision

Informs supervisor when not able to meet deadline

Embraces technological solutions to work processes and practices

Accountable to respond to Tiger messages, email, and Epic messages according to department standards

Accepts the changing environment as technology advances and is willing to learn new techniques and equipment

Receptive to changes in department work processes and practices

Seeks appropriate guidance for new techniques

Offers suggestions for change to improve department

Participates in continued learning and is willing and able to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization

Embraces technological advances that allow us to communicate information effectively and efficiently based on role - for example, Outlook, Epic, and Tiger

Demonstrates professional courtesy in all interactions with patients, family, and coworkers

Answers all questions politely and professionally or find someone who can answer the question

Able to handle complex or challenging patients or situations calmly and professionally

Able to report issues/concerns using the chain of command

Acknowledges patients when you cannot assist immediately, making eye contact

Staff will work together to facilitate a smooth department workflow:

Prints, reviews, and inquires about all department-specific reports as needed

Completes hand-off communication with each shift change or time away from the front office

Able to complete weekly/monthly assignments according to rotating schedule

Assists with ordering of supplies

Works collaboratively as a team, helping each other out and knowing when you need to interject and help

Obtain records from outside facilities when requested

Anticipate issues ahead of time, which includes reviewing schedules and looking for any issues before the patient comes in for their appointment

Responding to messages promptly

Having a positive attitude

Staff can independently manage daily office functions:

Able to perform multiple work tasks efficiently and effectively

Able to maintain a high level of concentration at all times

Able to identify within themselves when they need time away from the front desk and find the appropriate coverage

Participate in professional and appropriate conversations at the front desk or in the area of patients and their family members

Able to work under pressure and to maintain composure during stressful situations

Able to provide a high level of service for all interactions at the front desk

Able to complete tasks according to assigned deadlines

Utilizes critical thinking and problem-solving in day-to-day operations as well as in emergent situations

Communicates appropriately and effectively following the chain of command

Demonstrates dependability and flexibility in meeting the scheduling needs of the department

Various provider support tasks

Other tasks and functions as needed

Qualification

Epic EMRCustomer serviceScheduling appointmentsTechnology proficiencyProblem-solvingCommunication skillsTeam collaboration

Required

High School Diploma

One to three (1–3) years of healthcare office experience is required

Strong customer service skills are required in person and by telephone

Preferred

Prior EMR experience (Epic) for scheduling and registration functions is strongly preferred

Company

South Shore Health

South Shore Health System is a not-for-profit charitable health system offering primary & specialty care, hospital care & community care.

Founded in 1922

Boston, Massachusetts, USA

5001-10000 employees

https://www.southshorehealth.org/

H1B Sponsorship

South Shore Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)