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St. Charles Health System · 1 day ago

Patient Service Representative

Bend, OR

Full-time

Onsite

New Grad, Entry Level

St. Charles Health System is seeking a Patient Service Representative who acts as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities. The role involves scheduling appointments, managing patient registration, and delivering excellent customer service to ensure comprehensive healthcare delivery.

Health CareMedicalNon Profit

Responsibilities

Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization

Uses electronic health system to maintain department appointment requests, waitlist and follow up reports

Performs real time eligibility (RTE) for insurance benefits

Uses RTE information to accurately route scheduling requests or schedule appointments

Ensures authorization is linked to all appointments at the time of check in

Reconciles daily schedules with appointment reports

Responsible for addressing registration related work queue items that require resolution prior to encounter closure

Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out

Courteously and confidently requests appropriate patient payments from patients/guardians

Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports

At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day’s services

Maintains patient access related departmental files, programs and lists

Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked

Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols

Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members

Faxing, scanning, indexing medical records into document management system

Opening and distributing incoming communications (mail, paper and electronic faxes)

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate

Supports the vision, mission, and values of the organization in all respects

Provides direction and assistance to patients as needed

Facilitates scheduling of, or arranges for interpretive services for patients as needed

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change

Provides and maintains a safe environment for caregivers, patients, and guests

Supports the onboarding process of new caregivers to the department

Conducts all activities with the highest standards of professionalism and confidentiality

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings

May perform additional duties of similar complexity within the organization, as required or assigned