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College H.U.N.K.S. Hauling Junk and Moving · 1 week ago

Account Specialist

United States

Full-time

Remote

New Grad, Entry Level

College H.U.N.K.S. Hauling Junk and Moving is a rapidly growing franchise recognized for its unique culture and commitment to service. The Account Specialist role focuses on providing high levels of service to national account and franchise partners by managing scheduling requests and ensuring client satisfaction.

Customer ServiceLogisticsService Industry

Responsibilities

Respond to scheduling requests and inquiries from Assigned accounts via email phone; and ensure jobs are booked accurately and within agreed upon time frames

Create and optimize follow up systems for unbooked leads and ensure every request has a resolution

Accurately categorize leads coming in for each account so we can measure success

Find solutions for leads that can't be serviced due to location or availability in order to maximize NASA job opportunities

Ensure partners receive requested post job paperwork including (claims, photos, donation receipts, inventory lists, additional services forms, etc)

Resolve client issues; escalate to Operations Manager when appropriate

Qualification

Sales AcumenProblem SolvingPrioritizationCommunication SkillsAttention to Detail

Required

High school diploma or general education degree (GED)

Prioritization: Schedule your week and complete tasks in order of urgency & importance

Attention to Detail: accurately complete tasks with minimal errors

Communication Skills: Have professional & productive interactions with Franchise Partners, NASA partners and internal team members; proactively bring up issues to your internal team

Problem Solving: Proactively look for and recommend solutions to issues

Sales Acumen: Ability to close leads by overcoming objections, selling value of CHHJ services

Availability needed would be 11am – 7pm eastern Monday thru Friday (during busy season, this person would be off every 4th Friday and work every 4th Saturday as there will be a rotation in working Saturdays with the other Account Specialists

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Company

College H.U.N.K.S. Hauling Junk and Moving

Glassdoor3.8

As seen on Shark Tank, Netflix, Oprah, HGTV, Undercover Boss, and more! 📺 🎥 🚛🚚 Purpose-Driven, Values-Based, Socially-Conscious, Results-Obsessed, World-Class iconic moving and junk removal franchise brand.

Founded in 2004