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Dexian · 1 day ago

Receptionist 4

Highland Springs, VA

Full-time

Onsite

Entry Level

$20/hr - $23/hr

1+ years exp

Dexian is a leading technology and professional staffing company with a global presence. The Receptionist drives exceptional client and visitor experiences by delivering welcoming, professional, and personable assistance to all guests and client employees, while also performing various administrative duties.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

Responsibilities

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures and contacting hosting parties

Engage visitors and client employees in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills

Act as a central point of contact, providing information and wayfinding for the campus, services, and activities

Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards

Proactively anticipate the Client's needs and concerns; identify issues and deliver creative solutions

Ensure visitor adherence to sign-in requirement and security protocols

Identify potential risks and escalate, as appropriate, to ensure no security incident or disruption to the Client's operations occur

Issue building access credentials, both temporary and permanent, to visitors, vendors and client employees as requested or needed

Implement and monitor standards of service to meet and exceed expectations

Assist with video investigations by reviewing video footage when requested

Monitor supplies at coffee stations and order/re-stock as needed

Order building consumable and office supplies as requested

Apply postage to mail, disperse mail, and perform related tasks

Assist with reservations of shared resources (i.e., meeting rooms and pool car) as needed

Anticipate and resolve problems associated with mail services, coffee services, and meeting room reservations

Update digital signage with visitor or other information as needed

Create workspace name plates for new associates

Maintain accurate seating chart of office associates

Work collaboratively within the facility management team

Assist with creating, receiving, and dispatching work orders to staff or external service providers

Perform ad hoc assignments and administrative support for seamless and timely delivery of services

Qualification

Customer service experienceMS Office suiteMulti-taskingFluency in EnglishCommunicatorPositive attitudeFlexibility

Required

Minimum 1- 2 years of previous customer service, security, or hospitality-related experience

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required

Ability to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Working knowledge of MS Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Ability to perform minimal physical activity such as carrying small packages