ServiceCore · 5 days ago
Customer Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $70K/yrServiceCore is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. They are seeking a Customer Support Representative to provide multi-channel support, troubleshoot product issues, and ensure customer satisfaction in a fully remote role.
Information ServicesInformation TechnologySaaSSoftware
Responsibilities
Provide multi-channel customer support via email, chat, and phone, helping customers resolve questions and issues efficiently and clearly
Troubleshoot product issues using Zendesk and Jira, knowing when to investigate further, when to escalate, and how to keep the customer informed throughout the process
Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-ups actually happen
Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes
Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points
Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things
Represent the customer’s perspective internally by sharing clear, practical feedback rooted in real usage and real impact
Qualification
Required
Entry-level experience in customer support
Ability to provide multi-channel customer support via email, chat, and phone
Experience troubleshooting product issues using Zendesk and Jira
Ability to own customer issues end-to-end
Strong documentation and categorization skills
Ability to collaborate closely with teammates and cross-functional partners
Strong product knowledge to guide customers through workflows and features
Customer-focused and practical approach to problem-solving
Ability to remain calm under pressure
Clear communication skills, avoiding jargon and adapting tone
Comfortable with support tools, especially Zendesk and Jira
Accountable and organized with workload management
Adaptable and curious, willing to learn new workflows
Ability to work independently in a remote environment
Preferred
Experience with Zendesk
Familiarity with Jira
Benefits
14 Company Holidays in addition to Unlimited PTO
Healthcare, dental and vision insurance with generous employer contributions
401K w/ match
Equity Appreciation Plan (units granted upon hire)
Regular lunches and a fully-stocked kitchen (if in Denver)
Bi-weekly Grubhub lunch stipend for remote folks
Company-provided hardware of your choice/configuration
Company
ServiceCore
ServiceCore creates intuitive QuickBooks-compatible software that helps companies in the liquid waste industry and roll-off rental companies
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62MKey Investors
Mainsail Partners
2022-02-15Private Equity· $54M
2019-09-10Acquired
2019-08-26Series Unknown· $8M
Leadership Team
Jonah Chilton
Chief Executive Officer
Michael Boord
Chief Operating Officer
Recent News
Company data provided by crunchbase