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Owens Corning · 1 day ago

Field Tech Specialist

Austin, TX

Full-time

Hybrid

Senior Level

5+ years exp

Owens Corning is a leading company in the roofing industry, seeking a Field Technical Specialist to act as a product and field application technical expert. The role involves providing roof inspections, technical consulting, training, and assistance with warranty claims, working closely with various stakeholders.

Building MaterialConstructionManufacturing

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide inspection, evaluation, and documentation of workmanship for projects with Owens Corning workmanship coverage in support of the Platinum & Preferred extended warranties program

Conduct on-site roof inspections on warranty claims. Provide thorough documentation and recommendations. Inspections include evaluation of all site condition impacting roof performance including ventilation and general construction quality

Review and evaluate inspection reports provided by customers and third-party providers

Maintain proper documentation on customer related claims

Act as field representative/project manager on major claims

In all activities, be safe and be a leader for roof safety practices

Provide real time technical assistance to the Customer Solutions Team and call center

Author letters & technical bulletins (certification, deviation, application & warranty exceptions)

Handle incoming technical phone inquiries from customers and sales team

Provide technical support to the marketing team for communications, trade shows, and product demonstrations

Work with contractors and the customer response team to resolve job-stops and product acceptance issues

Author written responses to code officials and customers regarding product use, application, and performance as required

Provide technical training to roofing contractors, sales, and customers

Develop presentations and curriculum focused on technical product and field application

Conduct hands-on product application training for sales, business leaders, suppliers, contractors, customer service, & customer solutions teams

Provide input on new product development and product applications to ensure that new products can be properly and easily installed in the field

Write application instructions for new products and systems

Qualification

Roof inspectionsTechnical supportTraining developmentBuilding codes knowledgeRoofing industry experienceBilingual SpanishCustomer orientationJudgmentSelf-starterAdaptabilityCommunication

Required

High School Diploma, Technical Degree (Engineering, Sciences or Architecture) preferred but not required

Must be able to lift a minimum of 50 pounds and have the ability to carry a ladder

Ability to safely access steep-slope roofs for inspection and/or forensic analysis

Ability to travel up to 75% of the time. Travel will be required within the U.S. and Canada

5+ Years in the Steep Slope roofing industry – Preference is given to those with direct experience/knowledge of asphalt shingle installation and prescribed good roofing practices, or substantial technical service experience in commercial roofing applications

Strong knowledge of building codes and requirements is desired

Knowledge of low-slope roofing practices, installation, and detailing is desired

Building materials industry knowledge – current with industry trends and the likely direction that codes and standards are moving toward for existing and new technology offerings

Experience in inspection of roofing warranty claims/quality assurance and written reports

Customer Orientation: Has an external (outside-in) orientation and understanding that all business opportunities start with knowledge of how to create value for a customer

Self-starter: Able to engage and execute work streams in an independent fashion with broad guidance and latitude

Adaptability: Able to respond quickly to the demands of the moment. A flexible person who can stay productive when the demands of work pull in many different directions at once. Maintains effectiveness in a variety of environments

Communication: Clearly conveys relevant information and ideas with confidence and in a manner that inspires the audience and ensures there is an understanding of the message. Seeks to understand others through active listening. Able to drive to resolution in conflict situations

Judgment: Able to serve the needs of the customer while protecting Owens Corning interests through the application of technical knowledge and judgment. Knows when to engage others to resolve issues

Preferred

Bi-lingual Fluent in Spanish preferred

Contractor's License or technical code driven training preferred

Company

Owens Corning

Glassdoor3.8

Owens Corning maintains an unconditional commitment to safety. In its quest for an injury-free workplace.

Founded in 1938

Toledo, Ohio, USA

10001+ employees

http://www.owenscorning.com/

H1B Sponsorship

Owens Corning has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)

2020 (2)