Bandera Electric Cooperative · 1 day ago
Broadband Technician
Boerne, TX
Full-time
Onsite
Entry, Mid Level
1+ years expBandera Electric Cooperative is a provider of electricity and fiber broadband services in Central Texas. They are seeking a Broadband Technician responsible for the installation, maintenance, and repair of fiber-optic and VoIP services, ensuring high-quality customer experiences and effective service delivery.
Electrical DistributionEnergyInternetRenewable Energy
Responsibilities
Install, test, and repair fiber-optic network equipment, VoIP services, and related products
Perform fiber splicing, OTDR testing, light-level analysis, and troubleshooting of service issues
Install outdoor wireless equipment and support Wi-Fi/network configurations at the premise
Identify routing paths and solutions for complex installations
Operate bucket trucks, ladders, and work safely in confined spaces and at heights
Maintain accurate documentation of installations, test results, and service activity
Request support from colleagues or vendors when issues cannot be resolved on site
Collaborate with contractors and other departments on installations and repairs
Follow all company safety policies, procedures, and participate in required training
Resolve and close all assigned broadband service tickets promptly and professionally with detailed notes
Communicate clearly with members throughout installation or repair processes
Deliver high-quality customer experience and maintain positive member relationships
Educate members on equipment operation, basic troubleshooting, and service expectations
Assist in training staff on Tier One troubleshooting methodology
Qualification
Required
High School Diploma or Equivalent
Valid Texas Driver's License and Related Insurance
Must pass background and drug screening
Ability to safely operate bucket trucks, ladders, and perform work in confined spaces
Strong working knowledge of fiber-optic installations, maintenance, testing, and repair
Understanding of Tier One troubleshooting and escalation practices
Proficient with fiber fusion splicing and testing equipment
Understanding fiber counts and colors
Ability to analyze test readings (OTDR, light levels), computer diagnostics, staking sheets, and trouble reports
Familiarity with basic networking concepts such as TCP/IP, routing, DNS, and DHCP
Strong problem-solving skills with the ability to work independently or with a team
Effective communication, customer service, and interpersonal skills
Solid organizational and time-management abilities
Commitment to safety, accuracy, and high-quality workmanship
Preferred
1 to 3 Years of Experience in an equivalent position
Experience in installing outdoor wireless equipment
Experience in finding install routes and solutions for complex installations
Experience with routing protocols and hardware platforms to include TCP/IP, IP Routing, DNS, and DHCP
Benefits
Highly Competitive Wages
Generous Benefit Package
Paid time off
Ten paid holidays
Company
Bandera Electric Cooperative
Bandera Electric Cooperative distributes electricity, fiber internet, renewable energy and community outreach services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
William Hetherington
CEO\GM
John Padalino
General Counsel and Chief Administrative Officer
Recent News
Dallas Innovates
2025-08-21
2025-06-02
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