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Lennar Title · 1 day ago

Managing Escrow Officer

Fresno, CA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Lennar Title is a Fortune 150 company focused on personal growth, innovation, and diversity. The Managing Escrow Officer is responsible for overseeing branch operations and staff to ensure effective escrow services while maintaining profitability and compliance with company policies.

Commercial Real EstateInsuranceProperty ManagementReal EstateSales

Responsibilities

Manages the division ensuring escrow and related services through staff to maximize productivity and profitability

Gathers and reviews business information, pertinent to the division, such as reporting, market forecasting, and personal data report

Frequently consults with senior leadership personnel to obtain a variety of real estate and related business information

May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers

Track and monitor division expenses; role may include office management -type duties

Extensive experience in the title and escrow industry including residential, commercial, subdivision, and exchanges. Excellent supervisory skills. Professional communication skills. Computer skills. Prior management experience required College level management courses helpful

Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends

Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion

Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals

Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules and budgets

Manage, supervise, and coordinate escrow personnel to assure compliance with company policies and timely escrow procedures

Regularly reviews quality of work and may spot check complete escrow files to insure adherence to customer request as well as to company policies and procedures

Assists customers by resolving complaints, expediting orders, explaining procedures, pricing schedules, etc

Strong process skills required; detail oriented

Strong computer skills and knowledge of company operating systems/applications

Strong problem-solving and customer service skills

Ability to lead/sought out for advice

Able to manage competing priorities

Successful track record designing, developing, and executing complex projects

Can influence the thinking of, or gain acceptance from others in sensitive situations using influence

Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics

Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration

Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met

Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business

Qualification

Escrow managementTitle services knowledgeSupervisory skillsCustomer service skillsVendor managementProblem-solving skillsTalent developmentAnalytical skillsCommunication skillsDetail orientedLeadership skillsProject managementTeam collaborationConflict management