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Pathways To Life, Inc. · 1 day ago

Personal Care Program Director

Greenville, NC

Full-time

Onsite

Lead/Staff, Director/Executive

$60K/yr - $60K/yr

3+ years exp

Pathways to Life, Inc. is seeking a Personal Care Program Director to lead and coordinate all aspects of their Personal Care Services Program. This role involves ensuring compliance with state and Medicaid standards, overseeing program operations, and fostering community engagement to promote program awareness and growth.

Health CareMedicalMental HealthWellness

Responsibilities

Direct and coordinate all aspects of the Personal Care Program, including program structure, policies, procedures, and service delivery workflows

Ensure the program remains compliant with all applicable state regulations, Medicaid requirements, and internal policies

Establish and monitor program goals, benchmarks, and performance outcomes

Oversee the daily management of program operations, ensuring consistency, accuracy, and timely service delivery

Maintain ongoing quality assurance reviews and performance monitoring systems

Ensure all documentation meets state and payer standards

Address compliance issues promptly and implement corrective actions as needed

Maintain readiness for audits, monitoring visits, and regulatory reviews

Recruit, hire, and supervise Personal Care staff

Develop and implement staff training and development plans

Provide coaching, mentorship, and performance feedback to ensure staff meet expectations

Promote teamwork, accountability, and high standards of care delivery

Work closely with the Billing Department to ensure accurate documentation and billing compliance

Monitor service utilization, productivity, and reimbursement trends

Support processes that enhance revenue integrity and minimize claim denials

Actively market the Personal Care Services Program

Build relationships with referral sources, case managers, discharge planners, and community partners

Conduct outreach activities to promote program awareness and drive service referrals

Represent the program at internal and external meetings, community events, and partner engagements

Collaborate with HR, Credentialing, Billing, and Operations to ensure smooth coordination of all program-related functions

Provide regular updates and performance reports to Executive Leadership

Develop relationships with payers, regulatory agencies, and referral sources to support program growth and sustainability

Qualification

Medicaid regulations knowledgeProgram developmentLeadership experienceStaff managementCompliance oversightAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skills