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Titus Talent Strategies · 4 days ago

Client Support Specialist

OKC Metro Area

Full-time

Onsite

New Grad, Entry Level

$85K/yr - $85K/yr

Titus Talent Strategies is a fast-growing S&P 500 software company in the HR industry. They are seeking a Client Support Specialist to drive client success and retention by providing tailored solutions and strategic insights to optimize the use of their HR technology.

ConsultingHuman ResourcesInternetInternet of Things

Growth Opportunities

No H1B

Responsibilities

Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from our client’s tools through strategic account management and proactive client outreach

Serve as a configuration expert and subject matter expert across all platform modules, providing comprehensive client support and troubleshooting

Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI

Drive client adoption of software, services, and new features through effective change management strategies and partnerships

Coordinate with internal departments to resolve client projects, enhance employee usage, and maintain overall client health

Continuously enhance software knowledge, stay updated on relevant legislation, and complete required training programs to provide top-tier client support

Qualification

ExcelClient supportProblem-solvingData analysisHRIS best practicesProject managementCommunication skillsAdaptabilityCollaborationTime management

Required

Bachelor's degree

Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas

Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills OR recent completion of a competitive corporate internship program

Stable work history

Bachelor's degree in Business or related field of study

Project and/or process management certifications

Previous sales or customer service experience

Passion for providing world-class client support with strong communication and problem-solving skills

Comfortable with high-volume calls, persuasion, and data analysis to understand client needs

Proficient in Windows, MS Office (Excel), and quick to learn new applications

Thrives in fast-paced, evolving environments with adaptability and initiative

Strong decision-making, prioritization, and time management with minimal supervision

Effective collaborator, ensuring accountability and alignment with team and client goals

Clear communicator across multiple channels, fostering trust and empathy

Skilled in project management, planning, and de-escalation strategies