Apply on Employer Site

Wells Fargo · 1 day ago

Lead Conversational AI Implementor – Dialogflow CX

SAN ANTONIO, TX

Full-time

Hybrid

Senior Level, Lead/Staff

$159K/yr - $279K/yr

5+ years exp

Wells Fargo is seeking a Lead Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This role involves leading a team to execute complex AI initiatives, developing conversational flows in Dialogflow CX, and optimizing AI agent performance.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives that span a line of business

Recommend business strategy and deliver Artificial Intelligence enabling solutions to solve business challenges

Define and prioritize cases, obtain the required resources and ensure the solutions deliver the intended benefits

Leverage Artificial Intelligence expertise to evaluate technological readiness and resources required to execute the proposed solutions

Make decisions to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders

Develop and configure conversational flows in Dialogflow CX

Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences

Integrate Dialogflow CX with backend systems and APIs

Conduct testing and QA for conversational experiences

Monitor and optimize Conversational AI agent's performance using analytics and feedback

Resolve issues which may arise during development or implementation

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Qualification

Dialogflow CXArtificial Intelligence SolutionsContact Center technologiesCCaaS environmentAnalytical skillsTeam leadershipCollaborationProblem-solving

Required

5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

Experience working with Dialogflow CX

Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions

Experience working with vendors in a CCaaS environment to build and maintain contact center experiences

Proven use cases that include the creation of self-service voice flows including complex product and customer needs

Experience in building new solutions or transforming existing contact centers to new technologies

Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment