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Appian · 1 week ago

DOD Customer Success Manager - Top Secret Clearance (McLean, VA)

McLean, Virginia

Full-time

Onsite

Senior Level

5+ years exp

Appian is a software company that automates business processes, and they are seeking a Customer Success Manager to empower leading companies in transforming their businesses through process applications built on Appian’s software platform. The role involves serving as a strategic advisor, driving customer adoption, and ensuring progress against key customer outcomes.

Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software

Comp. & Benefits

Responsibilities

Uncover and shape each customer’s desired goals, translate these objectives into actionable and prioritized plans, and then drive execution of these plans with the customer

Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions

Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment in expanding the customer’s use of Appian

Identify and remove any barriers to successful adoption and expansion of the customer’s use of Appian software

Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian’s capabilities and the client’s evolving business strategy

Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention

Uncover and shape each customer’s goals, translate them into prioritized plans, and drive execution together

Drive adoption by empowering clients to be self-sufficient in building and managing Appian applications

Identify opportunities to expand Appian’s footprint and articulate clear business value cases

Monitor account health, address barriers, and ensure customer satisfaction

Establish yourself as a trusted advisor with key stakeholders by aligning Appian’s capabilities to their evolving strategy

Develop deep mastery of Appian’s products, implementation methodology, and best practices

Recommend process improvements and technology solutions, including AI, that deliver measurable outcomes

Build joint roadmaps and success plans that ensure long-term impact

Communicate confidently across technical teams, business stakeholders, and executives-including C-level leaders

Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices

Qualification

Technology consultingEnterprise technology solutionsCustomer success managementSystem integrationData architectureProject managementAgile practicesCommunicationDetail-orientedMentoring