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Vanguard · 1 day ago

Ultra High Net Worth Client Case Representative, Senior Associate

Scottsdale, AZ

Full-time

Hybrid

Mid Level

$84K/yr - $92K/yr

3+ years exp

Vanguard is a leading investment management company dedicated to the long-term financial wellbeing of its clients. The Ultra High Net Worth Client Case Representative, Senior Associate role involves serving as the initial contact for UHNW clients, resolving complex account issues, and providing investment guidance while collaborating across teams to enhance the client experience.

FinanceFinancial Services

No H1B

Responsibilities

Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance

Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers

Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions

Collaborate across teams to maintain and enhance the UHNW client experience

Document client and team feedback to support continuous service improvement with the business

Build expertise in Vanguard products, services, and industry trends to guide clients effectively

Qualification

FINRA Series 7 licenseSeries 66 licenseFinancial Services experienceClient service experienceConsultative sales modelUndergraduate degreeBuilding trustRapportPortfolio allocation discussion

Required

Minimum of three years' experience in Financial Services; client service experience preferred

Undergraduate degree or equivalent combination of training and experience

Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining

Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions

Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics

Minimum of three years related work experience in the Financial Services industry

This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties

Preferred

Experience in client services preferred

Benefits

Fully paid training and coaching to help you obtain required licenses.

Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.

Access to development resources, mentorship, and corporate learning opportunities—including support for professional designations such as the CFP—to help you build expertise and grow your career within Advice & Wealth Management

$1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses.

An annual bonus (known internally as Partnership) based on company performance.

18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO.

Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition.

Best-in-class medical, dental, and vision coverage with on-site health perks:

+ CrewCare: our own onsite health-clinic for you and your loved ones.

+ ShipShape: onsite fitness center.

+ LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you.

Education benefits including tuition reimbursement designed to support you in furthering your education.

Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different!