Mercalis · 2 days ago
VP, Program Mgmt & Process Excellence
United States
Full-time
Remote
Director/Executive
15+ years expValeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. The Vice President, Enterprise Program Management & Process Excellence is responsible for leading enterprise-wide program execution and continuous improvement, overseeing complex initiatives and ensuring operational rigor across the enterprise.
Clinical TrialsHealth CareManufacturingMarketingPharmaceutical
Responsibilities
Lead and govern enterprise-level programs delivered through a shared services model, supporting multiple business units, brands, and client programs
Establish standardized program and project management frameworks that ensure consistency, transparency, and accountability across Life Sciences and Contact Center operations
Translate enterprise and business-unit strategies into executable programs with clearly defined outcomes, milestones, and value realization metrics
Oversee complex, multi-workstream initiatives including technology implementations, operational transformations, regulatory readiness, and service model evolution
Ensure effective risk management, dependency tracking, and issue resolution in environments with competing priorities and shared resources
Own the enterprise process excellence strategy, aligning Lean and Six Sigma initiatives to shared services objectives and regulatory requirements
Lead, coach, and develop a team of Six Sigma Black and Green Belts embedded across operational areas
Drive process improvement initiatives focused on: Contact center efficiency, capacity management, quality, and customer experience; Life Sciences operational compliance, documentation, and controlled process execution; Reduction of variation across programs, clients, and service lines
Promote a data-driven culture leveraging KPIs, root cause analysis, and statistical methods to improve performance and decision-making
Ensure continuous improvement efforts are sustainable, scalable, and auditable
Lead shared services transformation initiatives, including operating model optimization, standardization, and service delivery maturity
Support enterprise change efforts such as growth scaling, new program onboarding, technology modernization, and post-merger integration
Partner with functional leaders to balance enterprise standardization with program-specific needs
Drive adoption of best practices across dispersed teams while maintaining flexibility in dynamic service environments
Build and lead high-performing, geographically dispersed teams across program management and process excellence functions
Develop talent through coaching, mentoring, and structured capability-building programs
Foster a strong culture of accountability, collaboration, and continuous improvement within remote and hybrid work environments
Establish succession planning and leadership development pathways within shared services
Serve as a trusted advisor to executive leadership on enterprise execution, operational performance, and transformation progress
Communicate clearly with senior stakeholders, presenting concise insights, risks, and recommendations
Partner closely with Compliance, Quality, IT, Operations, and Client Leadership teams to ensure alignment and successful delivery
Represent shared services program management and process excellence in executive forums and client-facing discussions when required
Qualification
Required
Bachelor's degree in Business, Engineering, Operations, or a related field (Master's degree preferred)
15+ years of progressive leadership experience in enterprise program management, shared services, or operational excellence roles
Demonstrated experience leading large-scale, cross-functional initiatives in shared services environments
Proven success leading and developing teams of Six Sigma Black and Green Belts
Strong understanding of contact center operations and high-volume service delivery models
Experience operating within regulated Life Sciences or healthcare-related environments
Extensive experience leading geographically dispersed and remote teams
Preferred
Six Sigma Black Belt certification (Master Black Belt strongly preferred)
PMP or equivalent program/project management certification
Experience supporting Life Sciences contact centers, pharmacovigilance support, patient services, or regulated customer support operations
Experience with enterprise transformations, M&A integration, or large-scale system implementations (e.g., CRM, CCaaS, ERP)
Company
Mercalis
Mercalis is an integrated life sciences commercialization that offers comprehensive solutions across the healthcare value chain.
501-1000 employees
H1B Sponsorship
Mercalis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-12Acquired
2011-05-18Series Unknown
Leadership Team
Scott Dulitz
Chief Executive Officer
Recent News
2025-07-04
2025-05-10
Company data provided by crunchbase