Kärcher · 2 days ago
Senior Director of Service Operations
Blackwood, NJ, US, 08012
Full-time
Onsite
Director/Executive
$130K/yr - $165K/yr
10+ years expKärcher is seeking a Senior Director of Service Operations to provide executive leadership and strategic oversight for a large team of field service technicians. The role involves optimizing service delivery functions, ensuring customer satisfaction, and driving profitable growth through innovative strategies and continuous improvement.
Mechanical Or Industrial Engineering
Responsibilities
Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions
Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives
Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions
Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness
Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels
Define and implement long-term service strategies that align with company goals, market trends, and technological advancements
Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs
Foster a culture of continuous improvement, accountability, and customer-centricity across the entire service organization, serving as a mentor and leader
Qualification
Required
10+ years of progressive leadership experience in managing large-scale service operations, with demonstrable experience in the municipal, industrial, and commercial floor care or material handling industry
Demonstrated ability to manage, motivate, and develop large, distributed teams of field service technicians effectively
Strong functional understanding of service delivery processes, complex logistics, parts supply chain management, and their direct contribution to business profitability
Proven success in optimizing operational efficiency, managing P&L for a service unit, and maintaining high customer satisfaction levels
Experience in the sales and lifecycle management of refurbished equipment is highly desirable
Excellent communication, presentation, and interpersonal skills, with the ability to influence cross-functional teams and stakeholders
Proven ability to manage complex projects, drive tactical execution, and adapt quickly to changing business needs
Bachelor's degree in Business Administration, Operations Management, or a related field required
Benefits
Medical, Dental, and Vision plan
Paid Holidays (11 per year)
Flexible PTO for exempt employees; generous PTO for non-exempt employees
HSA, FSA and 401K matching plans
Paid sick time, as well as short and long term disability insurance
Company
Kärcher
Kärcher, a family-owned enterprise, is the world’s leading provider of cleaning technology.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase