Swoon · 1 day ago
Human Resources Operations Manager
Chicago, IL
Full-time
Onsite
Senior Level
$80K/yr - $95K/yr
5+ years expSwoon is seeking an experienced and proactive HR Operations Manager to lead their HR Operations function and ensure a seamless, compliant, and high-quality experience for employees. This role is central to building a best-in-class global HR operation, maintaining compliance, driving efficiency, and supporting a strong, engaging culture.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Hiring Manager
Megan Lindsey
Responsibilities
Serve as the primary escalation point and coverage resource for contractor onboarding, ensuring alignment with client compliance requirements and on-time start dates
Own successful and on-time completion of client onboarding audits, maintaining an annual passing score above 95%
Manage and delegate ownership of HR shared inboxes, ensuring employee and contractor inquiries related to onboarding, HR policies, and benefits are responded to within 24 business hours
Review, manage, and ensure enrollment accuracy and annual compliance for Swoon’s health benefit programs across the U.S., Canada, and Mexico, as well as Swoon’s 401(k) Plan
Lead, coach, and develop a team of HR Coordinators and HR Specialists, providing ongoing guidance, feedback, and development support
Drive special projects focused on improving efficiency, strengthening compliance, and building a top-notch global HR Operations team
Own the internal employee lifecycle, including onboarding new hires, delivering required HR trainings, supporting leaders with performance management, and managing terminations and exit interviews
Provide weekly and monthly reporting on HR team goals, performance, and on-time project completion, taking a proactive managing-up approach with leadership
Actively engage in and support Swoon’s culture by planning, coordinating, executing, and attending company events across all offices
Qualification
Required
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience
5+ years of HR Operations or HR Generalist experience, including at least 2 years in a people leadership role
Strong knowledge of HR compliance, onboarding workflows, and operational best practices
Experience supporting multi-country HR programs, with the U.S., Canada, and Mexico preferred
Excellent communication, organizational, and problem-solving skills
Proven ability to manage high-volume workflows and drive continuous process improvement
Ability to work onsite in Chicago Monday through Wednesday
Benefits
Health benefit programs across the U.S., Canada, and Mexico
401(k) Plan
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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