Stellantis Financial Services US · 1 day ago
Remarketing Lease End Inspection Coordinator
Dallas, TX
Full-time
Onsite
Mid, Senior Level
5+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Remarketing Lease End Inspection Coordinator is responsible for overseeing the end-of-lease and inspection process for leased vehicles, ensuring smooth transitions for both dealers and the company.
AccountingFinanceLeasing
No H1B
U.S. Citizen Only
Responsibilities
Be the primary point of contact for 3rd party inspection vendors, dealers and lessees during the lease-end process, answering questions, resolving issues, and providing guidance on available options
Make independent decisions regarding vehicle inspections, arbitrations, and auction sales that are in the best interest of the customer and the company
Be the subject matter expert (SME) in inspections and leased vehicle returns in accordance with the terms outlined in the lease agreement (e.g., mileage limits, condition of the vehicle, etc.)
Manage pre-term and post-term vehicle inspections to assess and evaluate wear and tear, mileage, and overall condition of the vehicle. Manage escalations for any inspection scheduling concerns
Manage and enforce arbitration policies and procedures. Perform customer arbitration transactions in a prompt and courteous manner
Recommend options and resolutions to the dealership regarding all post-sale arbitration issues
Coordinate the collection of any necessary documentation related to lease return and/or dealer purchase
Manage dealer relationships, inquiries and concerns regarding vehicle returns, charges, and lease terms in a professional and empathetic manner
Manage, organize and maintain all lease-end activities. Ensure customer accounts are properly documented and updated with relevant details
Ensure all lease-end processes comply with internal policies, industry regulations, and legal requirements
Identify, track and manage risks related to vehicle condition, customer disputes, and financial discrepancies on behalf of the organization
Be the primary liaison between the remarketing sales field staff and other SFS departments to facilitate the resale of returned vehicles
Develop and implement process improvements to streamline the lease-end workflow
Other duties and responsibilities as assigned
Qualification
Required
2 years minimum of Salesforce.com experience
2 years' minimum of Automotive Remarketing industry experience
3 years' minimum of Customer Service experience managing escalations
5 years' minimum experience in vehicle inspections and/or auto auction industry
High School Diploma and or/GED, college or degree preferred
Advanced knowledge of MS Excel, Word, PowerPoint and Outlook
Strong customer service and communication skills, both verbal and written
Excellent attention to detail and ability to document information accurately
Proven ability to create, implement, and follow standard operating procedures
Efficient organizational and time management skills with the ability to manage multiple tasks simultaneously
Independent thinking and Problem-solving skills to resolve customer issues and discrepancies related to lease-end
Familiarity with auto finance systems, lease management software, and financial processing tools
Basic understanding of lease agreements, residual values, and vehicle condition guidelines
Ability to read and evaluate vehicle inspection reports to evaluate vehicle condition
Proven ability to manage difficult or sensitive situations with professionalism and tact
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA, Dallas, TX, Houston, TX, Phoenix, AZ, Auburn Hills, MI
Preferred
Bachelor's or four (4) year college degree
Previous management experience preferred
Experience in lease-end processes and vehicle inspections is preferred
Experience building relationships with dealership principles, pre-owned managers, and representatives a plus!
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase