Apply on Employer Site

BlackRock · 2 months ago

Client Success – Global Head of Account Management - Director

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

$200K/yr - $275K/yr

10+ years exp

BlackRock is a leading investment management firm dedicated to helping clients achieve financial well-being. They are seeking a Global Head of Account Management to lead the Account Management team, ensuring strategic alignment and operational excellence across their global client base.

Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment

Responsibilities

Bring scale and consistency to the management strategy, implementing standard client interaction, materials, KPIs, stakeholder management, and workload optimisation across the team

Define and execute the global strategy for Account Management across APAC, EMEA, and the Americas, encompassing our standard services across Quarterly Fund Services, Investor Account Services, Fund Administration and Fee Verification

Align regional goals with broader business objectives and ensure consistent service standards globally

Partner with senior stakeholders across Aladdin, eFront, and broader BlackRock to deliver as one team

Lead and mentor regional team members, fostering collaboration and knowledge sharing

Establish KPIs and performance metrics to monitor team effectiveness and client satisfaction

Drive talent development, succession planning, and career growth across the team

Ensure regular cadence of client interaction and work closely with Senior Relationship Managers for key global clients, ensuring strategic alignment and long-term partnership success

Drive client education and adoption of key advancements in the products

Oversee quarterly data campaigns, identifying trends across Timeliness, Completeness, and Accuracy of our services

Escalate and resolve service delivery issues, ensuring proactive communication and client retention

Be a key escalation point for quarterly data collection campaigns and integration efforts with eFront and Aladdin products

Champion continuous improvement initiatives, including automation, process optimisation, and product enhancements

Collaborate with technology teams to ensure product stability and quality assurance during deployments

Cultivate strong relationships across BlackRock, including Business Development, Product, Engineering, and Operations, and Aladdin COO teams

Represent Private Data Services in global forums, steering committees, and leadership councils

Qualification

Client success managementAccount managementFinancial technologyStakeholder managementAsset management knowledgeAlternative assets understandingInvestment data workflowsMS Office proficiencyTeam leadershipStrategic thinkingCommunication skills