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DHL Supply Chain · 1 day ago

Training Supervisor

Westerville, OH

Full-time

Hybrid

Mid, Senior Level

1+ years exp

DHL Supply Chain is a leading logistics company that connects people and improves lives. They are seeking a Training Supervisor to support the execution of the training strategy within the eCommerce sector, focusing on driving training accountability and ensuring accessibility across the sector.

DeliveryLogisticsSupply Chain Management

Responsibilities

Develop, administer, and conduct training and safety programs and activities for associates and ensure all processes are documented to meet company, regulatory, ISO and corporate requirements

Provide technical writing resources to ensure accurate Work Instructions are developed and maintained for all processes

Ensure associates are trained on individual job functions and training is documented

Ensure all regulatory and customer safety requirements are incorporated into company policies and associates are appropriately trained

Develop and conduct initial new associate and refresher programs to ensure all company, customer, and regulatory requirements are met

Develop, coordinate, and/or conduct job-specific and process training programs to ensure associates are trained on their job functions

Coordinate and direct writing assignments of Technical Writers assigned to document processes

Develop site-level Trainers and Technical Writers by conducting 'Train-the-Trainer' and 'Train-the-Writer' classes as well as providing continuous coaching and mentoring

Administer Site Safety Program including development of safety procedures, auditing for compliance, and advising management staff of safety concerns

Provide advisory capacity to Site Safety Committee to identify safety concerns and provide recommendations for continuous improvement

Identify Training/Writing staffing needs, interview candidates, and develop staff members to ensure an effective team and training and documentation needs are met

Coordinate and/or conduct corporate sponsored training programs for site personnel

Document system processes in manual

Manage procedure development and ensure document control standards are in place and maintained to support ISO and Management of Change Systems

Work closely with Customer Representatives, Operations, Inventory Control, and Customer Service to ensure processes are accurate, documented, and changes are made and communicated in accordance with local Management of Change Systems

Develop flexible training schedules to meet special requests and business requirements

Participate on Quest Workshops as requested to improve productivity and resolve process issues

Perform other duties as assigned

Qualification

Training program developmentSafety program administrationTechnical writingLogistics experienceManagement experienceCoachingMentoringCommunication skillsTeamwork