Apply on Employer Site

Hike Medical · 1 day ago

Employer Sales & Support Associate

Peoria, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hike Medical is seeking a core member for their Employer Experience team. The role involves executing on-site employer scanning events and providing high-quality support to both employees and employer partners, while also assisting the Customer Support team when not on-site.

Computer VisionHealth CareMachine LearningSoftware

Responsibilities

Onsite Event Execution: Serve as the on-site representative for Hike during employer scanning events. Own execution end-to-end, including setup, employee flow, scanning support, and breakdown

Employee Guidance & Support: Guide employees through the scanning process, answer questions in real time, and ensure a smooth, efficient, and professional experience

Operational Consistency: Execute events using established playbooks and standards to ensure consistent quality across locations and employers

Issue Identification & Escalation: Identify issues as they arise during live events and escalate appropriately to Operations or Customer Support to ensure quick resolution

Post-Event Handoff: Ensure accurate handoff of event details, notes, and any flagged issues to internal teams following each onsite engagement

Field Feedback Loop: Surface operational observations and recurring issues to internal teams to support continuous improvement of onsite execution

Customer Support (Secondary Responsibility): When not on-site, support Hike’s Customer Support function by responding to employee and employer inquiries, assisting with troubleshooting, and reinforcing a consistent, high-quality experience across remote interactions

Qualification

Customer-facing experienceEvent executionVerbal communicationOrganizational skillsHealthcare experienceCustomer support experienceAttention to detailAdaptabilityIndependent work