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American Heart Association · 1 day ago

Director, Program Implementation, Health Care Quality

Riverside, CA

Full-time

Hybrid

Lead/Staff, Director/Executive

$95K/yr - $131K/yr

3+ years exp

The American Heart Association is dedicated to improving cardiovascular health and is seeking a Director of Program Implementation in their Quality Improvement Department. This role involves managing quality improvement initiatives and overseeing a team to achieve program goals in various health sectors.

AssociationFitnessHealth CaremHealthPersonal Health

Comp. & Benefits

Responsibilities

Responsible for managing the Quality Improvement team and implementing quality improvement initiatives in defined markets

Responsible for overseeing achievement of program goals within the Quality & Systems Improvement Portfolio, such as Stroke, Heart Failure, CAD, Resuscitation, Atrial Fibrillation, including Systems of Care regional and state initiatives

Responsible for ensuring team education, implementation, and achievement of program goals while adhering to national policies and procedures

Collaborate with the assigned region staff to ensure account management achieves Quality Improvement and Customer Consultation program goals

Oversee engagement with clients at hospitals, healthcare systems, or EMS organizations to implement and deliver program services, including active data collection, decision support tools, and best practice sharing

Manage a team who are working in defined territories and assist those staff to identify, cultivate, and maintain key market stakeholder relationships as part of contract management of accounts

Oversee staff development in relationship-building and account management assessments

Motivate, coach, and direct team to achieve goals, ensure hospital outcomes improve, and achieve levels of compliance to nationally published treatment guidelines as outlined in the Association’s mission priorities

Develop and implement comprehensive territory/state plans in collaboration with assigned region staff to achieve organizational goals, generate revenue, and reduce health disparities

Ensure the team executes on plans and achieves goals

Consult with appropriate hospital teams with respect to compliance issues and strategies to facilitate progress in program participation

Oversee customer relationship management tools, including the use of Microsoft Dynamics, PMT, IRP, and all other Health IT systems

Utilize these data sources to produce regular progress reports for Region staff at both the market level and the Region executive level

Oversee necessary pre-work activities required to launch future QI initiatives

Maintain existing Systems of Care activities to support the American Heart Association/American Stroke Association impact goal

Interact with appropriate regional staff and volunteers to leverage opportunities and provide seamless customer relationship management

Qualification

Quality ImprovementClinical Quality ExperienceProject ManagementCPHQ CertificationSystems of Care KnowledgeInterpersonal SkillsCommunication SkillsTeam Management

Required

Bachelor's Degree or equivalent work experience

Minimum three (3) years of experience

Minimum three (3) years of supervisory experience

Experience in either an acute care hospital working directly on clinical quality or process improvement projects, OR a national cardiac or stroke clinical quality improvement program that incorporates data capture within a process improvement framework, or a combination of the two

Project Management experience

Comprehensive knowledge or clinical experience in one or more areas such as Cardiac Arrest, Stroke, Resuscitation, and Atrial Fibrillation

Ability to manage a direct team and to set aggressive but realistic goals

Strong interpersonal/relationship-building skills

Excellent oral and written communication skills

Ability to travel up to 30% local and overnight