Infojini Inc ยท 2 days ago
Order Management Representative/ Customer Service
Nashville, TN
Contract
Hybrid
Entry Level
$22/hr - $24/hr
1+ years expInfojini Inc is seeking a Customer Order Management Representative to manage customer accounts and ensure timely processing of orders. The role involves customer service, order management, and understanding supply chain expectations, while acting as the single point of contact for assigned accounts.
Information Technology
Hiring Manager
Nitin Chandola
Responsibilities
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system
Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System
Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility
Prepare and distribute standard and customized internal and customer reports
Understand Customer Order Management policies, procedures, and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects
Qualification
Required
At least 1 year of experience in customer service or customer order management environment
SOX experience
Experience with credit and debits
Strong communication skills
Supply chain experience
Familiarity with Excel
Knowledge of Quality Management Systems
Company
Infojini Inc
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
501-1000 employees
H1B Sponsorship
Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-04
Company data provided by crunchbase