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Wells Fargo · 1 day ago

Senior Business Relationship Support Specialist (#002016)

MIAMI, FL

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Wells Fargo is a leading financial services company focused on satisfying customers’ financial needs. The Senior Business Relationship Support Specialist will support a complex portfolio of customers, assist with audit and compliance reviews, handle complex customer issues, and collaborate with various internal partners to ensure effective service delivery.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Support complex or large portfolio of customers and share leadership role with relationship managers and service experience managers in managing a portfolio of accounts

Assist with components of audit or compliance reviews and exams as required

Maintain policy manuals and Business Continuity Plan documentation

Handle complex customer issues including escalation and resolution

Solve issues with various operations centers, internal bank departments and outside vendors

Prepare presentations, materials and serve as a subject matter expert for the department

Provide new hire and ongoing systems, processes, policies and procedures training

Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures

Make decisions on complex customer issues and problems

Partner with service experience manager to resolve issues and provide status updates on implementations

Collaborate with executives, management, relationship managers and other internal partners or business lines

Qualification

Correspondent BankingInternational Information SystemSwift messagingHoganBrazilian bank market expertiseArgentinian bank market expertiseService ViewIntellitracsPEGA systemSwift GPI TrackerCyber InquiryACCESSNavigatorCCX