Customer Success Representative jobs in United States
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Porter Logistics ยท 1 week ago

Customer Success Representative

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Porter Logistics is a fast-growing third-party logistics provider redefining modern warehousing and fulfillment. As a Customer Success Representative, you will serve as the primary liaison between clients and the operations team, ensuring accurate order execution and proactive issue resolution.

Delivery ServiceLogisticsWarehousing

Responsibilities

Serve as the primary point of contact for assigned client accounts
Process daily inbound and outbound orders and accurately enter data into the WMS
Communicate order details, changes, priorities, and special instructions to warehouse teams
Identify, investigate, and help resolve order discrepancies, inventory issues, and fulfillment challenges
Proactively escalate issues to protect client satisfaction and service levels
Close completed orders in the WMS and ensure accurate client billing
Help maintain accurate inventory records through strong documentation and follow-through

Qualification

Warehouse Management System (WMS)Customer service experienceMicrosoft OfficeLogistics backgroundMultitaskingVerbal communicationWritten communicationAttention to detailOrganizational abilityTeam-oriented mindsetSense of ownership

Required

Strong verbal and written communication skills
Exceptional attention to detail and organizational ability
Ability to multitask and prioritize in a fast-paced, operations-focused environment
Previous experience in customer service, administrative support, or operations coordination
Proficiency with Microsoft Office (Excel, Outlook, Word)
Team-oriented mindset with a strong sense of ownership and accountability

Preferred

Experience working within a Warehouse Management System (WMS)
Background in logistics, warehousing, supply chain, fulfillment, or transportation
Comfort working onsite in a warehouse-adjacent office environment

Benefits

High-impact role : Your work directly affects client satisfaction and daily warehouse execution
Growth opportunity : Clear pathways into senior CSR, account-focused, or operations-focused roles as the company scales
Fast-paced, hands-on environment : No two days are the same
Strong culture : A team built on accountability, transparency, and continuous improvement

Company

Porter Logistics

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Porter Logistics is a third-party logistics and warehousing services provider company.
dateFounded in 2015
location
Atlanta, Georgia, USA
people-size51-200 employees
web-link
https://www.porter-logistics.com

Funding

Current Stage
Growth Stage

Leadership Team

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Robert Crump
CEO
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John Foshee
Chief Revenue Officer / Co-Founder
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Recent News

citybiz
Porter Logistics Backfills Key Cold Storage Space in Atlanta Industrial Market
2025-06-02
PharmiWeb
Porter Logistics Partners with Invensify to Transform Cold Chain Management with Advanced Temperature Monitoring Solutions
2025-04-07
Business Wire
Porter Logistics Expands Services to Cold Chain Logistics, Offering Comprehensive Cold Storage Solutions to the Atlanta 3PL Market
2025-03-18
Company data provided by crunchbase