Natera · 1 day ago
Patient Success Specialist
United States
Full-time
Remote
New Grad, Entry Level
$19.18/hr - $23/hrNatera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. They are seeking a dedicated and empathetic Patient Success Specialist to support patients throughout their journey and ensure a positive experience by addressing their needs and collaborating with internal teams.
BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's
Responsibilities
Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries
Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples
Manage inbound calls and live chats to deliver timely and effective assistance
Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively
Maintain accurate and detailed records of patient interactions using Salesforce CRM
Identify and escalate potential issues to ensure timely resolution
Contribute to process improvement initiatives to enhance the patient experience
Qualification
Required
Strong interpersonal and communication skills
Ability to manage multiple tasks while maintaining attention to detail
Proficiency with Salesforce CRM and standard office applications
Empathy and a patient-centered approach to service
Preferred
Previous experience in customer service, healthcare, or related fields is a plus
Spanish fluency is a plus
Benefits
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
Generous paid time off and company holidays
Additional wellness and work-life benefits
Life and disability plans for eligible employees and their dependents
Free testing in addition to fertility care benefits
Pregnancy and baby bonding leave
Commuter benefits
Generous employee referral program
Company
Natera
Natera specializes in cell-free DNA testing to provide a more targeted interventions to oncology, women's health, and organ health.
Founded in 2004
5001-10000 employees
H1B Sponsorship
Natera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (72)
2023 (37)
2022 (71)
2021 (64)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Sofinnova InvestmentsLightspeed Venture PartnersSequoia Capital
2023-09-07Post Ipo Equity· $250M
2022-11-15Post Ipo Equity· $400.05M
2022-03-16Post Ipo Equity· $5M
Leadership Team
Steve Chapman
CEO
Jonathan Sheena
Co-Founder, Board Member
Recent News
2026-01-08
Company data provided by crunchbase