SCM Insurance Services · 1 month ago
Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)
Canada
Full-time
Remote
Entry Level
$35K/yr - $48K/yr
1+ years expSCM Insurance Services is seeking Bilingual Claims Service Representatives to join their team. In this remote-based role, you will provide immediate and customer-focused assistance to policyholders reporting insurance claims, ensuring timely and service-oriented call dispositions.
Financial ServicesInformation TechnologyInsurance
Responsibilities
Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required
Provide personalized customer service of the highest level
Arrange for the dispatch of adjusters or vendor partners when required
Field and answer branch inquiries and administer to appropriate area
Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Qualification
Required
High Speed Internet (Download and Upload speed must both be at a minimum of 50 mbps)
Shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am
Candidates fully bilingual in French and English
Post secondary education is required
Minimum of 1 year of customer service or administrative experience is required
Strong computer and telephone skills with an aptitude/ability to learn
Effective communication skills both written and verbal in English and French
Attention to detail
Strong communication skills
Team player with a strong commitment to quality and customer service
Excellent time management and organizational skills
Pleasant and friendly mannerism
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
Preferred
Knowledge of insurance/service industry or related experience preferred
Benefits
Work-Life Balance & Hybrid/Remote Work Opportunities
E-flex Benefits Program & Wellness Initiatives
Registered Retirement Savings Plan (RRSP) with 2% Match
Training, Career Development, and Employee Recognition Programs
Employee Referral Bonuses
Company
SCM Insurance Services
SCM Insurance Services offers a suite of comprehensive insurance solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$240.2M2025-11-10Acquired
2014-08-22Debt Financing· $240.2M
2004-12-01Private Equity
Leadership Team
Bob Fitzgerald
CEO
Ken Hansen
Chief Financial Officer
Recent News
2025-11-11
2025-06-12
Canadian Underwriter
2024-05-19
Company data provided by crunchbase