IDR, Inc. ยท 1 day ago
Service Desk Technician
Kansas City, KS
Full-time
Onsite
Mid Level
3+ years expIDR, Inc. is seeking a motivated individual for the role of Service Desk Technician to provide technical support for computer software and hardware products and services. The primary responsibilities include troubleshooting and repairing Windows and some Apple products, as well as assisting with VPN connectivity and mobile device issues.
Information TechnologyRoboticsSoftware
Responsibilities
Provide first-level technical support of computer software and hardware products and services
Perform troubleshooting and repairs on Windows as well as some Apple products
Perform troubleshooting on remote VPN connectivity
Perform password resets and user assignment in Active Directory
Perform troubleshooting on mobile devices, iPhone/iPad, and Android
Qualification
Required
3+ years of experience in MS Windows environment
Professional experience handling desktop and laptop break/fix support
Professional experience troubleshooting MS Office 365 products
Experience using ticketing systems
Preferred
Associate degree in technical field or related professional certifications
ServiceNow preferred
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase