EOS IT Solutions · 1 day ago
Regional Team Lead
Hayward, CA
Full-time
Onsite
Senior Level
5+ years expEOS IT Solutions is a global technology and logistics company providing Collaboration and Business IT Support services. The Regional Lead is responsible for the leadership, mentoring, and development of a team of field technicians, ensuring adherence to EOS standards and providing necessary training for ongoing team development.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Build trust between team members
Inspire and motivate teamwork for achieving goals
Influence valuable changes
Be open to new ideas coming from team members
Consult frequently with key team members
Establish an open discussion for decision-making
Distinguish the team from others – create an identity for the team
Train new resource on EOS/client standards
Participate in the development of the EOS/client standards providing ideas on how they can be improved
Ensures all employees receive the appropriate training and education, including ongoing compliance training
Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care
Practices cost improvement strategies, maintaining profitability and growth of area
Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery
Implements location-specific and area quality goals and action plans in order to achieve quality standards
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent
Participate in the hiring of new field resource
Ensures all employees receive the appropriate training and education, including ongoing compliance training
Qualification
Required
Must have experience leading teams of AV Technicians
5 years' experience in the field installing Audio Visual hardware on large scale projects
Must be able to read and understand plans to ensure everything is done correctly
Must be agile, and exhibit a strong sense of urgency
Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
Good organization and time management skills with proven ability to manage multiple priorities
Good written and verbal communication skills
Must have critical thinking and problem solving ability
Be flexible and adaptable to change and hours of work, to meet the needs of the customer
Preferred
Installation of Audio Visual hardware to a high standard
Worked on large scale GC led projects
Configuration of typical Audio-Visual hardware (Crestron, Biamp, QSC, Extron, Cisco, Poly (HP), Logitech, Zoom, Neat, Shure etc.)
AVIXA CTS Certification is desired, with plans to complete CTS-I in the future
OSHA 30 Certificate is highly desired
SST Certificate is highly desired (New York Region)
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
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