Apply on Employer Site

Jet Aviation · 1 day ago

Senior Manager and GM FBO Services

West Palm Beach, FL, US, 33406

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

10+ years exp

Jet Aviation has been crafting flight in its smoothest form since 1967, operating globally with a dedicated team. The Senior Manager and GM FBO Services will oversee the FBO Departments, ensuring high-quality customer service and operational efficiency while managing resources and compliance with industry regulations.

AerospacePublic SafetyService Industry

Responsibilities

Plans, directs and coordinates activities concerned with the FBO operations in accordance with Jet Aviation, FAA, airport and any other governmental and environmental agencies, policies and regulations

Enhances and reinforces training programs to ensure a high and continuing high level of excellence in customer service, line service and ground support is maintained. Determines needs for new trainings and develop innovative ideas to implement them in partnership with the SVP/GM and the HR department to benefit or improve the operation

Ensures friendly and efficient service to our customers and adherence to all customer service, line service and ground support operating procedures

Responsible for following up with the managers on standard accounting practices regarding the daily review of cash and credit card transactions and ensures that daily checks and balances have been completed satisfactorily including receivables and daily SAP closing process

Supports existing relationships with customers, vendors and suppliers and establishes new relationships accordingly

Responsible for FBO tenant contracts, negotiations of said contracts, and enforcement of those contracts once signed

Drives FBO departments towards exceeding budget results and company and departmental goals and KPIs

Responsible for the safe, secure, and accurate operation of the fuel farm. Manages the fuel inventory to conserve fuel costs and margins. Ensures that routine inspections and repairs are done on a timely manner and that logs are kept in strict compliance with appropriate regulations

Ensures that all the required fuel farm reporting and testing, necessary for the safe, quality storage and dispensing of fuel is completed as required. Maintains and fosters a good relationship with fuel farms partnered FBO

Responsible for ensuring the vehicle maintenance department operates in a safe and functional manner and that repairs are done in a safe timely fashion while following proper procedures. Implements and/or improves maintenance records and logs system for all work performed

Responsible for FBO accounting practices and documentation so that fuel reconciliations are accurate and timely

Assist SVP/GM to manage the FBO budget, expenditures, and appropriate staffing and service levels

Ensures that FBO complies with OSHA, EPA, Airport Authority and any other agency related to or involved in the Company’s FBO operation at the airport

Communicates changes or additions to company or departmental policies to the staff

In partnership with the SVP/GM and the HR Department, interview applicants for all open positions within the customer service, line service, and ground support departments

In partnership with the SVP/GM and the HR Department, this individual will have an active role in the hiring, dismissal, discipline, training, retraining, evaluation process, and counseling employees. Reviews with the managers the necessary materials used in evaluating and assessing the performance of all personnel within the department. As well as reviewing direct reports and evaluation and creation of their individual KPIs

Motivates and encourage managers, supervisors, and all employees within the departments to provide the highest service levels. Improves ways of open communication with employees to reduce employee relations issues

Assumes additional responsibilities in the absence of the Senior VP/GM and delegates responsibilities to qualified personnel, as needed

Responsible for the overall performance and Code of Conduct of the FBO and its employees

Other duties may be assigned, as needed

Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Qualification

Corporate aviation experienceAviation industry knowledgeResource managementBusiness plan implementationProject managementCustomer service excellenceCommunication skillsTeam leadershipNegotiation skills