Apply on Employer Site

HCL Global Systems Inc · 1 day ago

Desktop Technician

Salem, OR

Contract

Onsite

Entry, Mid Level

2+ years exp

HCL Global Systems Inc is seeking a Desktop Technician to provide technical support to computer users statewide. The role involves troubleshooting hardware and software issues, performing system performance analysis, and maintaining documentation and knowledge libraries.

B2BConsultingHuman ResourcesInformation TechnologySoftwareStaffing Agency

H1B Sponsor Likely

Hiring Manager

Geetha Jadhav

Responsibilities

Provides technical support by telephone, remote technology, and on-site to computer users statewide

Requests are generally logged into the computerized tracking system before escalation

Records solutions in the solutions database or other forms of documentation

Communicates to the affected parties the status of requests

Investigate and diagnose computer-related problems reported by division staff across the state

Assist users with unusual and more complex issues that may be referred from lower-level IS staff

Troubleshoot and resolve hardware issues

Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors

Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts

Installations generally have established procedures

Testing and troubleshooting are at an intermediate level

Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades

Physically replaces cards and other hardware

Examples include bios or ROM upgrades, or flashing

Writes installation documentation and maintains knowledge library

Performance analysis is conducted regularly on PCs to determine system performance levels

If performance deteriorates, measures are instituted to return system performance to acceptable levels

Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user

Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software

The information gained from vendor contacts is investigated, evaluated, and tested upon request

This technical information is then made available to all team members for decision-making

This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization

Installations often do not have established procedures and could be the initial installation

Testing and troubleshooting are at an intermediate level

Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades

Modifications to software may impact other software

Examples include bios or ROM upgrades, or flashing

Writes installation documentation and maintains knowledge library

Qualification

Technical supportTroubleshooting hardwareSystem performance analysisInstallation documentationTestingVendor communicationUser assistance

Required