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Tecomet, Inc · 1 day ago

Sr. IT Technical Support Analyst

Warsaw, IN

Full-time

Onsite

Mid, Senior Level

3+ years exp

Tecomet, Inc is seeking a Sr. IT Technical Support Analyst to provide technical support and assistance to customers. The role involves ensuring high levels of availability for computer-related functions and providing training to meet operational needs, while managing complex systems and processes.

ManufacturingPrecious Metals

H1B Sponsor Likely

Responsibilities

Site IT Lead Person (if assigned)

Mentor and develop junior members in IT

Works with vendors for pricing and availability of equipment, sizing, materials, and labor

Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems

Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement

Provides general advice and specific recommendations to leadership on key areas of expertise

Takes responsibility for the planning and execution of large projects; serves as principal point of contact on multiple complex projects or programs

Conducts individual project reviews, as required, to assess overall project quality, efficiency and compliance with requirements

Performs sophisticated troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization

Provides quick response time to prioritize and analyze problems and provide customer support

Troubleshoots system management to maximize computer uptime

Installs software/hardware to empower users to better accomplish their jobs

Simplifies operational practices to remove non-value-added steps

Ensures software and systems are available to quickly get users onto the network

Manage imaging fleet, including printers and scanners

Maintains Information Technology systems documentation

Qualification

Microsoft Technology AssociateITIL FoundationsComputer hardware setupOperating systems managementServiceDesk operationsDatabase environmentsNetwork communicationsMulti-factor authenticationCustomer focused environmentProblem solvingProject managementCommunication skillsOrganizational skills

Required

Associate's Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training

Computer hardware and setup

ServiceDesk operations

Database environments

Operating systems such as Microsoft Windows, Server, and Hypervisors

Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution

Multi-factor authentication

Local area networking

Scheduling work to achieve department goals

Customer focused environment

Operating system management

Network communications

Data processing

Strong organizational skills

Verbal and written communication and listening skills

Problem solving and evaluation

Process improvement

Project management

Good communication skills

Good interpersonal skills

Analyze communications

Be flexible to adapt to changes in the marketplace

Improve process of information flow

Problem solver

Prioritize and multitask

Keep current in changing work methods

Maximize opportunities for the business

Meet goals and objectives set for department

Preferred

Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP)

ITIL Foundations Course

Company

Tecomet, Inc

Tecomet develops proven, full-spectrum scalable manufacturing solutions for leading medical device technology, aerospace, and defense companies for whom exceptional quality is critical.

Founded in 1963

Wilmington, Massachusetts, USA

1001-5000 employees

http://www.tecomet.com

H1B Sponsorship

Tecomet, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (1)