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NEOGOV · 1 week ago

Public Safety Emergency Communications Supervisor, Grade N23

100 Edison Park Dr Gaithersburg MD 20878 USA

Full-time

Onsite

Senior Level

$77K/yr - $123K/yr

5+ years exp

NEOGOV is seeking a Public Safety Emergency Communications Supervisor for the Montgomery County Police Department, responsible for supervising emergency communications specialists in a 24/7 environment. The role involves ensuring effective communication between the public and emergency services, while also managing staff performance and operational needs.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Supervising daily operation of a shift of PSECS working in a 24/7 mission critical environment in three operational areas, multiple-discipline 9-1-1 emergency and non-emergency, call taking, law enforcement dispatch, and Fire/EMS dispatch

Live monitoring of call taking and dispatching to endure proper handling

Addressing minor complaints from employees and the public

Responding to employee questions about situations not covered by SOP’s, interpreting existing guidelines to provide appropriate courses of action

Communicating new policies/procedures and, special operations/events to employees

Coordinating schedule adjustments for employees, as needed and acting on leave request; developing and implementing overtime sign up schedule and updating daily schedule assignments, coordinating daily assignment rotations, breaks and mealtimes, to ensure sufficient staffing is maintained to meet operational needs, and authorizing overtime assignments

Providing coaching, mentoring, and career development for employees; recommending employees for training and career development opportunities

Conducting quality assurance reviews of call taking/dispatching recordings to maintain quality control

Evaluating and counselling employees regarding their work performance, reviewing and approving employee’s timecards and use of leave

Performing mid-year and annual reviews for assigned employees

Providing recommendations concerning special employee recognition and disciplinary measures

Making referral as needed to the ECC Social Worker

Ensuring assigned employees are current with all required certifications, licensures and trainings

Ensuring all safety requirements are followed

Monitoring the adjustment of training of new employees and monitoring Communications Training Officers in their performance and interactions with trainees

Interviewing and evaluating applicants for various positions, as well as provide hiring recommendations to higher authority

Ensuring inquiries from police, fire/rescue, regulatory agencies, and citizens are promptly and correctly addressed

Maintaining personnel call take and dispatch skill levels; providing back-up 9-1-1 call taking as needed to maintain timeliness standards

Maintaining and monitoring electronic communication with multiple municipalities, surrounding jurisdictions, County agencies, fire/rescue units, patrol and specialized law enforcement officers operating across over 200 radio talk groups

Supervising communications support for major events/disasters between police, fire/rescue, and other public safety agencies

Ensuring that computerized radio, telephone, and data transmission systems are properly functioning

Conducting routine testing and diagnostics to assure proper functioning of all radio, phone, and other communication systems; initiating troubleshooting of software and hardware problems related to automated public safety communications equipment and notifying appropriate support staff, vendors/County agencies when problems occur

Responding to priority request for 9-1-1 phone and public safety radio talk group audio recordings requested

Monitoring communication with pursuing law enforcement officers by ground and air

Preparing, advising, reviewing, and recommending changes to existing and proposed SOP’s that govern the work of the Communication Division

Conducting tours of the Communication Division to County personnel and authorized visitors

Conducting daily facility checks of the active Public Safety Communications Center facility

Making notifications regarding predetermined type incidents via telephone and text paging notifications to various individuals and/or groups

Participate on various workgroups, committees, special details, and attend meetings which may occur outside of your normal work schedule

Qualification

Public Safety CommunicationsEmergency Dispatch ProtocolsSupervisory ExperienceCPR CertificationEmergency Medical Dispatch LicenseMETERS/NCIC CertificationCoachingQuality AssuranceTeam CoordinationMentoringCommunication Skills

Required

Thorough (five (5) years) experience working in Montgomery County communications center including two years as a Public Safety Communications Specialist III, Public Safety Communications Specialist IV or as a Senior Public Safety Emergency Communications Specialist

Graduation from high school or High School Certificate of completion recognized in the State of Maryland

Completion of 1,920 hours of Montgomery County Police Emergency Communications Center (ECC) classroom and practical training

Possession and maintenance of CPR certification; Law Enforcement Dispatch, Fire Dispatch, and Emergency Medical Dispatch Protocol System certifications; State of Maryland Emergency Medical Dispatch license; METERS/NCIC certification; Communications Training Officer Certification must be obtained by the completion of the probationary period

Ability to work rotating shift work, work holidays, and work mandatory overtime in a 24/7 environment

Essential position requiring working during all types of weather

This position is not qualified to telework and is an in-person, on-site position only