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Foothill-De Anza Community College District · 1 day ago

Client Systems Specialist (Help Desk)

USA

Full-time

Onsite

Mid Level

$7,421/mo - $9,951/mo

3+ years exp

Foothill-De Anza Community College District is currently accepting applications for the position of Client Systems Specialist (Help Desk). This role provides front-line technical support to students, faculty, and staff, ensuring reliable access to district technology services and troubleshooting various hardware and software issues.

Education

H1B Sponsor Likely

Responsibilities

Handles customer inquiries and complaints by remote session, telephone, or email and occasionally in-person; represents the Department to all customers in a professional and customer friendly manner

Evaluates, responds to, and resolves requests for computer assistance from users experiencing problems with hardware, software, desktops, laptops, virtual desktops, peripheral equipment, tablets, smart phones, and other personal or mobile computing related technologies by remote session, telephone, email, and/or in-person

Diagnoses problems, performs troubleshooting and remedial actions to correct problems, and/or recommends and determines solutions

Instructs users in software applications usage, basic computer navigation, and security practices

Maintains information on scheduled systems maintenance, including upgrades and outages; informs customers as needed

Evaluates problem severity and repairs or refers to specialized or higher-level personnel and/or vendor for resolution

Tests, diagnoses, troubleshoots, and repairs personal and mobile computing systems and equipment problems to ensure functional operation and in compliance with service level agreements

Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms

Performs installation, configuration and reconfiguration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment; performs basic system administration functions

Installs and maintains personal computer workstations and software; configures, installs, and tests network interface adapters and connects new clients to existing networks; isolates and repairs basic network communications problems at the personal computer, network hub, and host locations

Configures and maintains patch management of computers

Creates scripts to automate services

Creates baseline software sets, adhering to department and District standards, for various computer makes and models; builds, tests, and deploys images, including configuring operating system and loading applications and software

Maintains and supports active directory services by adding, removing, and/or editing users; creates access rights to users and user groups; creates groups and mailing lists

Performs user data migration and recovery due to hardware/software upgrade or disaster

Assists staff with web based applications issues as needed

Installs, maintains, and repairs printers, copiers, and scanners addressing both hardware and software issues

Performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information

Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware

Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources

Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices

Relocates personal computers; coordinates moves with user departments; reconnects and reconfigures work stations; installs and connects cable and wiring for systems as needed

Provides functional direction to student workers

Performs related duties as assigned

Qualification

Technical supportTroubleshootingOperating systemsNetwork configurationSoftware installationHardware maintenanceActive DirectoryMobile computingDocumentationCustomer serviceSaaS platformsTechnical trainingAutomation scripting

Required

Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to an associate degree in information systems, computer science, or related field AND three (3) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to specialty area assigned which includes personal computing or mobile computing

Possession of, or ability to obtain, a valid California Driver's License by time of appointment

Preferred

Possession of, or ability to obtain, industry-recognized information technology certifications are desirable

Benefits

Medical coverage for employee and eligible dependents

Dental

Vision care

Employee assistance program

Long term disability

Retirement benefits

Basic life insurance

Company

Foothill-De Anza Community College District

The mission of the Foothill–De Anza Community College District is student success.

Founded in 1957

Los Altos Hills, California, USA

1001-5000 employees

http://www.fhda.edu

H1B Sponsorship

Foothill-De Anza Community College District has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2020 (1)