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CA Department of Corrections & Rehabilitation · 1 day ago

Senior Payroll and Customer Service Representative

Sacramento, CA

Full-time

Hybrid

Senior Level

The California Department of Corrections & Rehabilitation is dedicated to enhancing public safety and promoting successful community reintegration. They are seeking a Senior Payroll and Customer Service Representative who will handle complex payroll and benefit issues, while also acting as a lead in various personnel transactions.

Corrections FacilitiesGovernmentHealth CareRehabilitation

Responsibilities

Serves as the expert staff resource responsible for handling difficult and complex payroll and benefit issues

Researches critical personnel problems and recommends alternative solutions

Responsible for reviewing various control agency letters, memos, bargaining unit contract provisions, and developing/revising internal procedures

Regularly required to complete a variety of personnel transactions and act as a lead/trainer in the areas of timesheets, attendance records, leave accruals, benefits, record keeping, personnel document processing, and a wide range of related personnel transactions functions

Exercising a high degree of confidentiality, initiative, responsibility, independence, and customer service when performing assigned tasks

Utilizes Business Information System (BIS) data for many daily activities

Qualification

Payroll processingCustomer serviceLawsRegulationsBusiness Information System (BIS)State personnel policiesMultitaskOrganizational skillsEffective communicationConfidentiality

Required

Thorough and detailed knowledge of appropriate laws, rules, and regulations from the California Department of Human Resources (CalHR), State Controller's Office (SCO), California Public Employees Retirement System (CalPERS), and other control agencies

Ability to handle difficult and complex payroll and benefit issues

Experience in completing a variety of personnel transactions

Ability to act as a lead/trainer in the areas of timesheets, attendance records, leave accruals, benefits, record keeping, personnel document processing, and related personnel transactions functions

High degree of confidentiality, initiative, responsibility, independence, and customer service

Experience using Business Information System (BIS) data for daily activities

Possession of Minimum Qualifications will be verified prior to interview and/or appointment

Ability to communicate effectively, both orally and in writing, with all levels of staff

Ability to work independently, cooperatively, and effectively with staff at various levels

Strong organizational skills

Ability to multi-task and work in a fast-paced environment

Exceptional customer service skills

Ability to handle and adjust to multiple assignments, priorities, and critical deadlines