Ntiva, Inc. ยท 1 day ago
Systems Administrator I
District of Columbia, United States
Full-time
Hybrid
Entry Level
$55K/yr - $75K/yr
1+ years expNtiva, Inc. is a Managed Services Provider that emphasizes growth, innovation, and teamwork. As a Systems Administrator I, you will provide onsite technical support, implement and maintain client network infrastructure, and ensure alignment between client needs and service delivery.
Information ServicesInformation Technology
No H1B
Responsibilities
Executes repairs, installations, changes, or coordination for onsite PC support requests, including workstation (hardware, software, peripherals, and connectivity) platforms conducted mainly onsite, and could require 3rd party coordination
Troubleshoot and resolve profile issues for end users
Troubleshoot and resolve application issues
Restore files from backup
Troubleshoot network issues
Update ticket notes and details daily
Preforms deployments and new system setups
Performs datacenter visits as needed
Frequently plans, designs, directs and executes PC projects
Provided customer tutorials following best practices
Qualification
Required
1-3 years of experience in the field of Information Technology
General MSP industry knowledge
Intermediate knowledge of workstations, including Microsoft Windows 7, 8, 10 operating systems, and Microsoft Office software products
Requires foundational knowledge of current Windows Server operating systems, and Microsoft Exchange software or Office 365
Requires foundational knowledge of LAN, desktop and server hardware
Previous experience supporting external users in a commercial IT environment
Strong problem-solving capabilities
Requires excellent interpersonal and customer-facing skills with a dedication to customer satisfaction
Must possess excellent verbal and written communication skills, and very good typing skills
Valid driving license & traveling required
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Must be able to lift up to 50 pounds frequently
Must be able to lift up to 75 pounds rarely
Must be able to perform frequent bending, kneeling, squatting, and turning
Must be able to perform occasional reaching over shoulder height, waist level and from floor
Must be able to work in a fast-paced environment
Must be able to work in an unsupervised environment
Must be able to drive/sit for extended periods of time
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase