State of Ohio · 1 day ago
Customer Service Assistant 1 - Multiple Positions
United States of America-OHIO-Franklin County-Columbus
Full-time
Onsite
New Grad, Entry Level
0+ years expThe Ohio Department of Medicaid is seeking a customer service professional to join their Provider Enrollment unit. The role involves providing assistance and education on the Medicaid provider enrollment process, resolving issues, and maintaining accurate records.
GovernmentOffice Administration
Responsibilities
Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication
Follow up with providers/stakeholders to resolve problems/issues
Submit production reports on a regular schedule
Accurately screen and process applications for Ohio Medicaid
Update provider records/files
Attend and participate in staff meetings
Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate
Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)
Participate in training sessions for the new PNM system
Qualification
Required
3 mos. trg. or 3 mos. exp. in office practices & procedures
1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
1 course or 3 mos. exp. in operation of personal computer
Valid driver's license from state of residence
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
State of Ohio is more than ‘just a job’ – is a privilege to serve families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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