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Johnson & Johnson · 1 day ago

Customer Service Representative I

United States

Full-time

Remote

Entry Level

$38K/yr - $62K/yr

1+ years exp

Johnson & Johnson is a leader in healthcare innovation, aiming to improve health through advanced solutions. They are seeking a Customer Service Representative I to provide outstanding customer support, process orders, and assist with sales inquiries, ensuring efficient management of customer accounts.

Hospital & Health Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Provide outstanding customer support by analyzing, processing and responding to customer and sales team needs

Process orders and inquiries as needed, including those received via fax and email

Promote our products through effective sales support and ongoing relationships with customers

Advise customers on product availability and inventory status

Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing

Maintain customer account information, assuring efficient billing and maintenance of all related paperwork

Assist with team initiatives as required. Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes

Qualification

Customer service experienceMS Excel proficiencyERPCRM systemsAnalytical skillsStakeholder managementAttention to detailVerbal communicationWritten communicationProblem solvingTime managementTeamwork

Required

At least a year in customer service, order management, or supply chain experience — preferably in medical devices, healthcare, or life sciences

Strong proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas)

Experience using ERP and CRM systems (major ERP platforms) and comfortable learning new systems

Excellent verbal and written communication skills

Strong analytical skills, attention to detail, and ability to prioritize under pressure

Customer-focused with a collaborative mindset and strong stakeholder management skills

Preferred

Experience specifically with surgical or vision-care product portfolios

Familiarity with allocation planning, demand/supply balancing, or inventory management tools

Knowledge of regulatory and quality requirements for medical devices

Benefits

Medical

Dental

Vision

Life insurance

Short- and long-term disability

Business accident insurance

Group legal insurance

Consolidated retirement plan (pension)

Savings plan (401(k))

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member

Caregiver Leave – 10 days

Volunteer Leave – 4 days

Military Spouse Time-Off – 80 hours

Company

Johnson & Johnson

Glassdoor4.2

At Johnson & Johnson, we believe health is everything.

Founded in 1886

New Brunswick, NJ, US

10001+ employees

http://www.jnj.com

H1B Sponsorship

Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (56)

2023 (58)

2022 (59)

2021 (44)

2020 (27)