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Paragon Energy Solutions · 1 day ago

Helpdesk Specialist

Fort Worth, TX, Fort Worth, TX, US

Full-time

Onsite

New Grad, Entry Level

Paragon Energy Solutions is seeking a Helpdesk Specialist to join their team. The role involves providing technical support for software, hardware, and network issues, guiding users through solutions, and assisting with end-user training and troubleshooting.

ManufacturingNuclearPower Grid

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Work with associates to understand technology requirements and identify effective/expedient solutions

Provide excellent customer service to users

Identify, diagnose and resolve level one problems with hardware, software, network, the internet and new computer technology in a call center environment; communicates solutions to end-users. This may include the use of various SAAS productions used by the business

Delivers, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals

Diagnoses and resolves end-user network or local device problems, PC hardware, e-mail, internet, VPN and local-area network access problems

Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements

Utilize the Help Desk system to record work on each support ticket

Comply with all written and stated company security and safety policies and procedures

Report all compliance and/or security violations to immediate supervisor, or Human Resources

Back up and support other department team members as necessary

Qualification

Technical problem resolutionCustomer service orientationCompTIA A+ certificationComputer systems knowledgeAnalytical skillsTeam collaborationInterpersonal skillsCommunication skillsAttention to detailSelf-motivated

Required

A strong working knowledge of computer systems, hardware, and software

An understanding of the OSI model, basic understanding of the Microsoft Office platform

Strong customer service orientation. (More important than technical prowess)

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Adept at reading, writing, and interpreting technical documentation and procedure manuals

Ability to conduct research into hardware and software issues and products as required

Ability to present ideas and solutions in user-friendly language

Highly self-motivated and a self-starter

Keen attention to detail

Skilled at working within a team-oriented, collaborative environment

Strong interpersonal and oral communication skills

Ability to communicate with immediate supervisor and other team members in order to receive/direct all work instructions and express any questions or concerns as required

Must be a US Citizen

Preferred

Certifications: CompTIA A+ or equivalent desired but not required

Associates degree in computer science or related field

Company

Paragon Energy Solutions

Paragon tackles the most difficult challenges of the Nuclear Industry – those faced by the current operating fleet and the next generation of advanced reactors.

Founded in 2000