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GN Group · 1 day ago

Inbound Customer Service Patient Representative

NJ, Parsippany

Full-time

Onsite

Entry, Mid Level

$20/hr - $23/hr

2+ years exp

GN Group is seeking an Inbound Customer Service Patient Representative who will provide a high level of customer service while generating appointments in a premier contact center. The role involves managing customer interactions and utilizing customer management software to track results.

AudioConsumer ElectronicsElectrical DistributionElectronicsHealth CareManufacturingTelecommunicationsWireless

Responsibilities

Provide high level customer service with graceful, high-level, pleasant conversations

Answer various questions regarding hearing health and set appointments with the guidance of a script

Rebuttal and probe to retain client base

Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system

Answer returned inbound calls as needed after initial outbound contact

Handle inbound, lead generation, email correspondence, web correspondence and chat

Maintain quality service by following organizational standard operating procedures

Maintain and exceed daily, weekly and monthly appointment (conversion) quotas

Learn and understand basic industry knowledge

Collaborate with Patient-Facing Clinical staff and hearing care professionals

Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

Qualification

Call center experienceCustomer serviceMS Word proficiencyMS Excel proficiencyTyping proficiencyComputer savvyProfessional phone etiquetteInterpersonal communicationTime managementProblem-solving skillsTeam player