OCF Realty ยท 1 day ago
Tenant Delinquency and Evictions Specialist
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expOCF Realty is a neighborhood-focused real estate brokerage providing comprehensive services in property management, home buying and selling, and real estate development. They are seeking a Tenant Delinquency and Evictions Specialist to oversee tenant delinquencies and manage eviction matters for their managed properties, ensuring compliance with local laws and maintaining communication with tenants.
Property ManagementReal EstateReal Estate Brokerage
Responsibilities
Monitor and manage tenant rent payments, sending out reminders and notices for overdue payments promptly
Develop and implement effective collection procedures to recover outstanding rents and fees from delinquent tenants; Collaborate with tenants to establish feasible payment arrangements, considering their financial circumstances while ensuring adherence to company policies
Maintain open and professional communication with tenants regarding their delinquencies, providing clear explanations of the payment process and consequences of non-payment
Initiate and oversee the eviction process in accordance with Philadelphia's tenant laws and regulations and represent OCF in court when necessary
Visits occupied properties for delinquency and wellness checks, as needed
Stay updated on Philadelphia's eviction laws, regulations, and tenant rights to ensure all actions taken are legally sound and ethical
Maintain accurate and thorough records of all communication, payment arrangements, and eviction proceedings
Generate regular reports detailing tenant delinquency status, collection efforts, and eviction outcomes for property management and executive teams
Coordinate with property managers to address tenant concerns and find resolutions to potential issues that may contribute to delinquencies
Provide exceptional customer service to tenants, addressing inquiries and concerns professionally and efficiently
Qualification
Required
Minimum of 2-3 years of experience in property management, collections, or a related field, with a strong emphasis on tenant delinquency management and evictions
Familiarity with Philadelphia's tenant laws, eviction regulations, and fair housing practices
Excellent written and verbal communication skills, with the ability to explain complex matters clearly and professionally to tenants and team members
Strong analytical and problem-solving skills to assess tenant situations and determine appropriate actions
Exceptional organizational skills to manage multiple delinquency cases, payments, and legal proceedings simultaneously
Ability to approach tenant situations with empathy while maintaining a firm stance on rent collection and eviction procedures
Demonstrated respect for tenant privacy and the ability to handle sensitive information with discretion
Willingness to collaborate with various departments and contribute to a positive team environment
Preferred
A bachelor's degree in business administration, real estate, property management, or a related field is preferred but not mandatory
Benefits
Paid time off
Medical and dental insurance
401k matching
Company
OCF Realty
OCF Realty is a real estate brokerage that provides property management, leasing, home buying and selling, and real estate development.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brooke Saylor Geeting
Chief Operating Officer
Marissa Speak, SHRM-CP
Executive Assistant To COO/Office Manager
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