MJM Innovations · 1 day ago
Call Center Manager
Phoenix, AZ
Full-time
Onsite
Mid LevelMJM Innovations, a leading transit technology firm, is seeking a Call Center Supervisor to join our growing team. The role involves overseeing the dispatch software and ensuring operational performance while managing the Call Center team.
Software
Responsibilities
Supervises Call Center, Dispatching, and Scheduling staff
Monitors the operation throughout the day
Reviews staff schedules and daily manifests for efficiency and operational performance
Creates reports and compiles all necessary documentation both current and historical relating to operational issues
Counsel/coach Reservationist, Dispatchers and Schedulers as required. Enforce the procedures and policies delineated in the Employee Handbook
Respond to client requests
Interface with other Administrative Brokerage Services (Demand Response) Center personnel to insure the achievement of Administrative Brokerage Services (Demand Response) Center goals
Oversee when necessary, rescheduling of trips in the event of operator or vehicle shortages and in consideration of project work scheduling policies
Qualification
Required
High School diploma or equivalent
Able to work in a fast-paced environment
Possess excellent decision-making skills
Excellent attendance record
Excellent verbal and written communication skills
Telephone speaking and/or call center experience
Computer experience
Preferred
Experience in paratransit scheduling utilizing Trapeze PASS
Benefits
Medical, dental & vision benefits – Including great Teladoc benefits
Company provided life insurance & additional supplemental options
401K Plan
Employee Assistance Program
Paid time off - Including paid vacation & a floating holiday, sick days, and an annual employee “Volunteer Day”
Company
MJM Innovations
Technology Management Software Company
Founded in 1998
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase