Edgewood University · 1 day ago
TECHNOLOGY SUPPORT SPECIALIST
Madison, WI
Full-time
Onsite
New Grad, Entry LevelEdgewood University is a Catholic college committed to academic excellence and diversity. The Technology Support Specialist provides high-quality technical support for end-user computer systems, software, and instructional technology, ensuring a smooth academic technology environment on campus.
Higher Education
Responsibilities
Customer service skills, to include face-to-face, audio and text communications
Support and maintain desktop computing, instructional technology equipment and related hardware and software on Edgewood University campus(s)
Technical support for multi-media, Special Event related activities as required by the Information Technology Services Office
Basic technical support for telephone and swipe card security equipment
Must be able to work evenings and weekends on as needed basis as required by Special Event technology support assigned by the Service Desk Manager
Assist in set up and implementation of new technology on campus
Aid in the training of Faculty and Staff concerning hardware and software available
Provide Faculty and Staff with technical support to resolve questions and problems
Work with leadership in the documentation of procedures
Comply with software licensing practices for all areas of the university
Help coordinate office staff and work-study Students in support of our computer help desk and computer labs and classrooms as requested by the Supervisors of the Office
Must be able to work non-standard hours on a regularly scheduled basis as set forth by the area Supervisor
Provide orientation for students or staff when requested by Supervisor
Assist the senior office staff and its management as requested
Qualification
Required
Two-year degree in Information Technology Systems or related professional experience
Must be able to work independently with minimum supervision with the ability to coordinate with individuals from other departments to accomplish required tasks and objectives
Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer concepts
Willingness and ability to learn new software
Multicultural Competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways
Good learning, creative and conceptual skills in order to assist users in supporting 'Best Practice' use of technology
Pleasant personality and ability to relate to many types of people
Ability to learn independently and grow in a dynamically changing environment
Familiarity with current core technologies in use at Edgewood University: Microsoft Office applications, Microsoft Windows desktop operating system, Adobe family of graphics and multi-media software, MacOS operating systems, Network printing technologies, General IP networking technologies, General computer hardware technologies, General analog and digital audio and video multi-media technologies, General telephone equipment & technologies
Company
Edgewood University
Edgewood University, rooted in the Dominican tradition, engages students within a community of learners committed to building a just and compassionate world.
Founded in 1927
501-1000 employees
H1B Sponsorship
Edgewood University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Ed Taylor
Chief Of Staff / Chief Communications Officer
Michael Meissen, Ph.D.
Senior Director PK-20 Educational Innovation and Partnerships - Secondary Program Coordinator
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